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IT Operations & Support Engineer

Emirates Dubai, United Arab Emirates Posted: 28 May 2024


  • Salary unspecified
  • Zero income tax location


  • Relocation Support
  • Visa Provided


  • Experience: Intermediate
  • English: Professional


About the job

  • Join the Emirates Group IT Team in Dubai and become an IT Operations & Support Engineer.
  • Address customer issues and resolve incidents and problems to provide superior service to internal and external customers.
  • Analyze trends of reported incidents and provide solutions to minimize disruptions and meet Service Level Objectives and targets.
  • Coordinate with application vendors and service providers to ensure quick incident resolution and smooth operations.
  • Drive continuous improvement by identifying and addressing issues and risks.
  • Follow processes and procedures in line with EG-IT policies.
  • Collaborate with technical teams to reduce recurring incidents and improve system availability.
  • Provide feedback to developers for fast incident resolution and ensure best practices in deployment projects and upgrades.

Qualifications & Experience

  • Bachelor's degree in Computer Science, Computational Mathematics, or Information Technology with at least 3 years of relevant experience.
  • Specialization in application support within an IT operational environment.
  • Extensive experience in systems, operations, and similar size and complexity environments.
  • Proficiency in service desk tools, ITSM, remote access, and knowledge resources.
  • Technical certifications like MCSE, MCP, ITIL foundation are advantageous.
  • Strong problem-solving skills and experience in application support, Java development, and database systems like SQL and Oracle.

Salary & Benefits

  • Enjoy an attractive tax-free salary and exclusive travel benefits including flight and hotel discounts.
  • Employee benefits can be found on the Emirates website, and information about living and working in Dubai is available in the Dubai Lifestyle section.
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About Emirates

Emirates Airline, based in Dubai, is a global leader in aviation, known for its exceptional service and state-of-the-art fleet. Since 1985, we've connected passengers to over 150 destinations and continue to innovate for a better flying experience.

Benefits at Emirates

    • Competitive salaries and career development opportunities.
    • Comprehensive health insurance plans.
    • Generous travel benefits and a culturally diverse work environment.