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IT Operations & Support Technician

Emirates Dubai, United Arab Emirates Posted: 06 Apr 2024

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Financial

  • Salary unspecified
  • Zero income tax location

Accessibility

  • Apply from abroad

Requirements

  • Experience: Intermediate
  • English: Professional

Position

  • Job Purpose: Connect the world through the global hub in Dubai and innovate to ensure customers 'Fly Better' with the Emirates Group IT Team.
  • Responsibilities:
    • Handle IT Store operations within an ITIL process-oriented framework.
    • Organize service requests, administer warranty claims, facilitate new orders, and maintain effective communication with Business, vendors, P&L, and technical teams.
    • Manage IT assets and service request catalogs.
    • Generate monthly, quarterly, and annual reports on hardware inventory, service requests, and incidents.
    • Conduct data analysis and monitor inventory stock.
  • Qualifications & Experience:
    • Qualification: Information Technology and Other with 3+ years of experience and vocational or Diploma (12+2 or equivalent).
    • Knowledge/Skills: Proven experience in the industry with a focus on ITIL processes, proficiency in using inventory management tools and software, strong analytical skills, excellent communication, and interpersonal skills.
  • Salary & Benefits: Attractive tax-free salary and travel benefits exclusive to the industry, including discounts on flights and hotel stays worldwide.
Apply now

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About Emirates

Emirates Airline, based in Dubai, is a global leader in aviation, known for its exceptional service and state-of-the-art fleet. Since 1985, we've connected passengers to over 150 destinations and continue to innovate for a better flying experience.

Benefits at Emirates

    • Competitive salaries and career development opportunities.
    • Comprehensive health insurance plans.
    • Generous travel benefits and a culturally diverse work environment.
Learn more