Join us to work collaboratively with our talented team of dynamic and passionate engineers to deliver capabilities that enable our customers to make a difference. You'll deploy and operate ArcGIS Velocity and ArcGIS Workflow Manager SaaS solutions. You will have the opportunity to design, deploy, and operate next-generation real-time and big data GIS software-as-a-service (SaaS) capabilities for thousands of cloud users worldwide.
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Our teams boast a broad mix of experience levels and tenures which support an environment that promotes professional development. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future. We highly value work-life balance and understand that striking a healthy balance between your personal and professional life is essential to your happiness and success. We offer a flexible hybrid schedule to help you achieve a productive and well-balanced life both in and outside of work.
Responsibilities:
- Collaborate with a team of SRE engineers to operate SaaS capabilities across multiple regions on the cloud platform.
- Design, implement, configure, and utilize monitoring systems to monitor the health of SaaS products.
- Manage infrastructure used for ArcGIS Velocity and ArcGIS Workflow Manager, respond to alerts, and troubleshoot problems to resolution.
- Develop, implement, and maintain automation solutions for repetitive operational tasks, such as deployment pipelines, incident resolution, and scaling processes.
- Design and implement the deployment and upgrade of containerized micro-service components that power Esri’s SaaS offerings.
- Create and automate Git workflows to simplify code integration, testing, and infrastructure deployments.
- Participate in technical spike efforts, bringing new innovative ideas to future versions of our software.
- Troubleshoot system incidents and provide root cause analysis reports.
- Provide rotational on-call technical support.
Requirements:
- 5+ years of experience managing Kubernetes (EKS), logging and monitoring (ELK, Prometheus), and container technologies (Docker).
- Proficient in using Terraform for automating infrastructure provisioning and management.
- Ability to design and automate Git workflows for streamlined code integration, testing, and infrastructure deployment.
- Ability to write scripts to deploy infrastructure and/or applications (Bash, Python, Terraform).
- Expert-level understanding and experience with cloud computing platforms (AWS or Microsoft Azure).
- Strong knowledge of Linux OS administration, including troubleshooting, performance tuning, and shell scripting.
- Proficient in cloud networking, including VPCs, subnets, security groups, and VPNs in platforms like AWS or Azure.
- Skilled in identifying and resolving system and application issues through effective troubleshooting and root cause analysis.
- Bachelor’s degree in computer science, computer engineering, GIS, or information systems.
Preferred Qualifications:
- Experience designing, administering, and maintaining cloud environments supporting 24x7 high-availability production environments.
- Interest in working with GitOps principles to automate the deployment of applications on Kubernetes clusters.
- Certifications: AWS Certified Solution Architect Associate, CKA/CKAD, or similar.
- Experience managing OpenSearch and Kafka for data management.
- Knowledge of continuous integration and delivery best practices.
- Familiarity with Esri ArcGIS or other web mapping technologies.
Work Conditions:
- Flexible hybrid schedule.
- Emphasis on work-life balance.
Esri is committed to diversity, equity, and inclusion in the workplace and encourages all qualified applicants to apply.
