Director/Cyber Project Delivery & Assurance

The Director of Cyber Project Delivery & Assurance will be responsible for strategic planning and leadership in IT service management and delivery. This role entails developing and implementing service management strategies that align with organizational objectives, leading a team of service managers and delivery specialists, and fostering a culture of excellence and customer satisfaction.

Key Responsibilities:

• Strategic Planning and Leadership:

  • Develop and implement the IT service management and delivery strategy.
  • Lead, mentor, and manage a team of service managers and delivery specialists.
  • Promote continuous improvement and customer satisfaction.

• Service Management:

  • Oversee the design and implementation of IT service management processes.
  • Ensure IT services meet performance standards.
  • Monitor service performance metrics and implement necessary actions.

• Service Delivery:

  • Ensure effective delivery of IT services to customers.
  • Coordinate with IT and business units for seamless service support.
  • Manage delivery projects to ensure they meet time, scope, and budget requirements.

• Customer Relationship Management:

  • Build strong relationships with stakeholders and customers.
  • Serve as the primary point of contact for escalations.
  • Ensure customer satisfaction through regular feedback and service improvements.

• Process Improvement:

  • Identify opportunities for process improvements and implement best practices.
  • Drive automation and efficiency in service delivery.

• Resource Management:

  • Develop and manage the budget for service management and delivery.
  • Ensure the team has the necessary training and skills.

• Compliance and Risk Management:

  • Ensure compliance with relevant regulations and standards.
  • Manage risks associated with IT services and maintain continuity plans.

Qualifications & Experience:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• 10+ years of experience in IT service management and delivery.
• At least 5 years in a leadership role.

Language Requirements:

• Proficiency in English is typically required; additional languages may be advantageous.

e& UAE is committed to diversity and inclusion, encouraging applicants from all backgrounds to apply.