About the job:
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
At F5, our mission is based on the fact that businesses depend on apps. Our long-standing belief that applications are the most valuable assets of any organization in the digital age has been the foundation of our strategy to become the leader in multi-cloud application services. When you combine F5’s, expertise powering over half of the world’s applications across all types of environments, you have a company that knows how to deliver and secure more applications, and more value, than any company in the industry. This means that we are able to deliver and protect applications—revenue-generating, brand-anchoring applications—from the point at which they are created through to the point when consumers interact with them.
In other words, from “code to customer.” This makes the combined forces of F5 absolutely essential to every digital organization in the world, including the world’s largest enterprises, service providers, financial and educational institutions, government entities, and consumer brands.
At F5, we actively build a culture that everyone can be themselves and reach their full potential. As a global business leader, we know diversity drives innovation, makes everything we build better for our customers, and fuels our success. We know the magic ingredient is our differences, when embraced with humility and respect. And because we know this, we believe that top talent is found in a diversity of individual backgrounds, experiences, and perspectives to help us all thrive.
We currently have an opportunity for a talented Solutions Engineer (SE) to join our KSA organisation. This is a sales and technical role with a focus on customer/partners and is part of the sales organization. The SE’s primary responsibility is to support the sales team with technical skills and provide technical knowledge around F5 solutions to our customers.
To be effective, an SE needs to have excellent technical skills and knowledge on both F5 products and the “eco-system” that we work in. Fear not, we do provide training and certification to keep abreast with these critical skills! The high-level objective is to achieve the allocated sales target and selling relevant F5 solutions and products to our customers' business needs, in partnership with the Sales Account Manager. From our customer(s) perspective, the SE is a trusted adviser who proactively learns and understands their technical and business challenges and can propose effective solutions to mitigate their concerns/offer gainful solutions. The F5 SE not only presents the technical features but also business benefits in the Technical Value Proposition.
Primary Responsibilities:
Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
Global Responsibilities Provide complex design and systems engineering configurations.
Partners with product development and product management to assist with Change Request (CR) and Customer Special Request (CSR) cases.
Maintains a high level of technical knowledge of F5 and the relevant industry. Utilize the F5 Sales Strategy and Solution Messaging to identify solutions for customer business objectives.
Participate in the development and support of presentations for customers and partners.
Clearly articulate technical elements of the F5 value proposition to customers and partners.
Maintain knowledge of the competitive landscape and share knowledge with the CAT team.
Contribute to the creation of case studies, white papers, and media articles for customers and/or partners.
Foster a collaborative, team-based environment, sharing best practices, and building lasting relationships.
Effectively negotiate and pursue conflict resolution.
Actively utilize SE tools: SalesForce.com, Idea, EDGE, Mainstreet, and other SE readiness programs.
Partner with the sales team to maintain detailed account profiles including organizational charts, customer products, strategy, and technology needs.
Understand and effectively utilize F5 organizational resources.
Consistently provide world-class customer service during pre-sales, implementation, and post-sales activities.
Lead strategic (organizational) opportunities.
Well developed SME focus for one technology.
Deliver customized product presentations using an advanced solution-based sales approach.
Proactively provide consultative support.
Create customer documentation for POC.
Understand business requirements involved with technical account strategy.
Work effectively with Engineering, Product Development, and Technical Support organizations.
Solve problems independently and creatively.
Perform other related duties as assigned.
Channel support activities include: Support F5 channel partner sales initiatives.
Provide channel partners sustainable training on F5 solutions and competitive differentiation.
Provide channel partners technical expertise and oversight as required.
Proactively provide consultative support.
Post sales activities include: Understand and follow the escalation process.
Partner with the F5 Technical Support and customers/partners to resolve issues.
Qualifications:
Multiple years of related experience working within Cloud, Security, Application Delivery, Network Infrastructure, DevOps, SaaS, IaaS, or PaaS environments.
Strong presentation, communication, account management (pre-sales) skills.
Significant experience and several years pre-sales/Systems Engineering expertise.
BS/BA or equivalent work experience.
F5 core product experience or relevant experience in key competitor offerings required.
In-depth industry knowledge and understanding of F5 technologies, solutions, and product offerings strongly preferred.
Advanced written and oral communication skills.
First-class presentation skills.
Effective written and oral communication skills.
Experience with MS Office suite or Works.
Fluent verbal and writing skills in Arabic and English.
Physical Demands and Work Environment:
The role is hybrid-based between Riyadh office/home office.
While we encourage remote/virtual meetings, the nature of the role requires travel.
This is a self-driven role, so career growth and development are available at every stage of your career.
The position reports to the SE Manager based in Riyadh, KSA.
Competitive pay, family-friendly benefits, and cool perks F5 is an equal opportunity employer and welcomes diversity in the workplace.
