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Professional Services Consultant

Fortinet Riyadh, Saudi Arabia Posted: 29 May 2024


  • Salary unspecified
  • Zero income tax location


  • Hybrid


  • Experience: Senior
  • English: Professional


About the job Position Summary The Professional Services Consultant works with clients and partners remotely and/or onsite on engagements of medium-to-high complexity. He/she focuses on implementation aspects of project delivery, such as firewall and other enhanced security products implementation, optimization and operation services, with any related documentation. The position requires a team player with very good written and verbal communication skills who follows a structured approach for implementing IT security solutions.


  • Develops a clear overall understanding of the customer engagement (objectives, project scope, business and technical requirements).
  • Participates in architecture design workshops with customers and/or partners and provides input as necessary.
  • Develops project related documents with any required technical architecture diagrams.
  • Participates in scoping meetings and provides input related to the development of statements of work based on accurate analysis of customers' requirements.
  • Ensures that project documents are accurate, complete, current and stored appropriately.
  • Performs deployment, configuration, testing and troubleshooting of Fortinet security solutions in the customer environment.
  • Assists customers through the rollout, migration or go-live phase for the deployed security solution.
  • Performs knowledge transfer sessions for customer’s staff on the relevant Fortinet security solutions.
  • Resolves and/or escalates issues in a timely fashion.
  • Minimizes Fortinet’s exposure and risk on projects.
  • Completes and submits internal required administrative tasks (timesheets, activities report, project reports, etc…).
  • Continuously works on developing knowledge and skills to remain proficient with the relevant Fortinet technologies, products and services by using self-study materials or by attending trainings (as required).

Job Requirements

  • 5+ years’ experience in LAN/WAN/Internet consulting, support and/or administration.
  • 4+ years’ experience with Network Security Products.
  • Experience working as a Professional Services senior consultant or engineer is a plus.
  • Expertise in NGFW and at least 2 of the following technologies: Email Security, Advanced Thread Protection, Endpoint Security, Application Security, Web Application Firewall, Network Security Management, SIEM, Network Virtualization, Software Defined Networks (SDN) and/or other cloud-based security technologies.
  • Very good presentation and technical documentation skills.
  • Good troubleshooting skills with a structured approach to problem solving.
  • Proven ability to work independently and in a team-oriented, collaborative environment.
  • Ability to elicit cooperation from a wide variety of sources, including senior management, clients, and other departments.
  • Ability to adapt seamlessly to shifting priorities, demands and timelines.
  • Flexible working hours.
  • Positive customer service attitude with very good soft skills.
  • Ability to bring projects to successful completion through political sensitivity.
  • Strong commitment and self-driven individual.
  • Extensive travel (up to 70%).


  • Bachelor's Degree in technical or management discipline and/or equivalent extensive work-related experience.
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