About the job:
Established in 2008, Geidea embodies customer-focused empowerment and commercial success through continuous innovation. We provide best-in-class digital payment solutions for businesses of all sizes, driven by a talented team that mirrors our values—Smart, Innovative, and Forward Thinking.
To maintain a competitive advantage as we expand, we are currently seeking a Senior Apex Implementation Engineer. The ideal candidate will support the Apex Production environment, handle business-as-usual operations, and investigate issues related to application support.
Job Purpose:
We seek an experienced Implementation Engineer to join our team, focusing on business-critical operations such as back-office processing, issue investigation, and resolution.
Key Accountabilities and Decision Ownership:
- Perform end-of-day operations, including pricing and merchant payouts.
- Install and configure applications for new projects.
- Assist in the smooth execution of User Acceptance Testing (UAT).
- Triage issues escalated by the call desk or received as system alerts.
- Diagnose issues and take remedial actions within defined Service Level Agreements (SLAs).
- Close each ticket with comprehensive details, including timeline, impact, and future remediation references.
- Communicate effectively within and outside the company when addressing issues.
- Willing to work on a shift-based rota that includes night hours and weekends.
Technical/Professional Qualifications:
- 3 to 5 years of hands-on application support experience.
- Bachelor’s degree or higher in Computer Science.
- Experience with Apex Clearing & Merchant systems.
- Knowledge of pricing and payout processes within the merchant acquiring landscape.
- Proficient in SQL queries and capable of navigating application logs and exceptions.
- Market and industry knowledge of the payment sector, especially within acquiring domains.
Our Values:
- Customer First: Embedded in our design thinking and customer service approach.
- Open: We believe in constant improvement and evolution.
- Real: No jargon and no excuses.
- Bold: We continuously challenge ourselves and our perspectives.
- Resilient: We learn from failures and bounce back stronger.
- Collaborative: We achieve more as a team.
At Geidea, we are committed to changing lives by striving for better solutions.
