Help AG, an e& enterprise company, is seeking a talented and experienced Security Engineer - Illumio Core to play a critical role in administering and managing IT security technology. This position involves responsibilities such as security updates, patches, investigation and resolution for managed devices, ticketing, configuration backup, availability monitoring, vendor coordination, and interaction with end-users and security administrators. Additionally, you will be involved in service reporting, patch/software upgrades, and ensuring excellent communication with stakeholders.
Responsibilities:
- Administration and management of IT Security technology.
- Conduct security updates, patches, investigation, and resolution for managed devices.
- Manage ticketing and follow up with various stakeholders for issue resolution.
- Perform configuration backup and restoration.
- Monitor availability and performance.
- Generate daily/weekly/monthly service reports as applicable.
- Coordinate with vendors and resolve problems.
- Implement patch/software upgrades.
- Interact with end users, other security administrators, and managers.
Qualifications & Skills:
- Bachelor’s degree in information security or IT-related field, or equivalent experience.
- 3+ years of experience in managing and administering security solutions in a large enterprise.
- Deep understanding of technical relations in a complex environment.
- Certification on related technologies.
- Proficient in using troubleshooting tools such as Wireshark, Fiddler, HTTP Watch, SSL Dump.
- Excellent and accent-free communication skills in English (Arabic is an advantage).
- Strong documentation and diagramming skills.
- Excellent organizational skills in enterprise support.
- Understanding of information security concepts and related technology.
- Flexible work approach based on job requirements.
- Capability to identify new work areas and set personal goals.
- Superior communication and training skills.
- Outstanding customer handling abilities, being friendly and goal-oriented.
- Ability to communicate technical concepts to non-technical users.
- Comprehension of complex business processes and activities.
Language Requirements:
- Proficient in English (Arabic is an advantage).
Benefits:
- Health insurance with one of the leading global providers.
- Career progression through challenging projects.
- Employee engagement and wellness activities throughout the year.
- Excellent learning and development opportunities.
- Annual flight tickets to home country.
- Inclusive and diverse working environment.
- Flexible/hybrid working conditions.
- Open-door policy.
About Us:
Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital), providing enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services. Established in the Middle East since 2004, Help AG has established itself as the region's trusted IT security advisor by remaining vendor-agnostic, independent, and focused on all aspects of cybersecurity.
