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Customer Success Account Manager

Microsoft Riyadh, Saudi Arabia Posted: 23 Dec 2024

Financial

  • Estimate: $45k - $65k*
  • Zero income tax location

Accessibility

  • Hybrid
  • Apply from abroad
  • Visa Provided

Requirements

  • Experience: Junior
  • English: Professional

Position

About
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services. Join CE&S to help build a future where customers achieve their business outcomes faster with technology that does more.

Location
Riyadh, Saudi Arabia

Work Conditions

  • Up to 50% work from home
  • Travel: 0-25%

Qualifications

  • Bachelor's Degree in Business, Sociology, Psychology, Computer Science, or related field
  • 2+ years of work or internship experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
  • Preferred: 5+ years of experience in customer success or related fields
  • Equivalent experience in the customer industry
  • Microsoft or competitor equivalent certification in relevant technologies (e.g., Azure, 365)
  • ITIL Foundation certification or equivalent service management certification

Responsibilities

  • Support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery
  • Align account team objectives with Microsoft portfolio of work in customer accounts
  • Support delivery of program planning and customer-facing program reviews
  • Track adoption and usage of Microsoft products and services, identifying areas for improvement
  • Develop a deep understanding of retention and churn to identify potential opportunities

Benefits

  • Industry-leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Opportunities to network and connect
Apply now

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About Microsoft

Microsoft Corporation is a leading technology company headquartered in Redmond, Washington. We specialize in software products like Windows OS, Microsoft 365, and hardware like Xbox and Surface PCs. Our mission is to empower every person and organization to achieve more through innovative technology.

Benefits at Microsoft

    • Comprehensive health, dental, and vision plans.
    • Hybrid workplace model for work-life balance.
    • Access to learning resources and professional development.