About
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.
Responsibilities
- Engage in conversations with customers and demonstrate alignment between customer objectives and Microsoft’s portfolio.
- Lead the execution of program planning and customer-facing program reviews.
- Proactively identify and mitigate customer blockers by leveraging Microsoft solutions.
- Partner with customers to understand their business objectives and drive adoption of Microsoft products and services.
- Build and maintain relationships with key customer stakeholders to enable quality solution delivery.
Qualifications
Required/Minimum Qualifications
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years of relevant experience
OR
- Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years of relevant experience
OR
- Equivalent experience.
Additional or Preferred Qualifications
- 8+ years of relevant experience (Bachelor’s) or 6+ years (Master’s) in a similar role.
- Relevant certifications in Microsoft technologies (e.g., Azure, 365) or ITIL Foundation certification.
- Project Management Institute (PMI) or equivalent Project Management certification.
- Prosci or equivalent certification.
Knowledge, Skills, Abilities
- Account Management
- Business Acumen
- Change Management
- Customer Success
- Project Management
- Relationship Management
- Technical Sales
- Oral Communication
Benefits
- Industry leading healthcare
- Educational resources
- Discounts on products and services
- Maternity and paternity leave
- Generous time away
- Opportunities to network and connect
Work Conditions
- Microsoft on-site only
- Travel: 0-25%
- Employment type: Full-Time
Microsoft is an equal opportunity employer, committed to creating an inclusive environment for all employees.
