As a Microsoft Data Center Technician (DCT), you will stage, set up, and perform hardware deployments. Your responsibilities will include troubleshooting and diagnosing equipment issues, as well as performing hardware decommissions for simple changes and refreshes, all in accordance with Standard Operating Procedures. This role will deepen your understanding of Data Center processes, develop your mentoring skills while guiding peers, and allow you to become familiar with security and data management procedures, ultimately accelerating your career growth.
Microsoft's Cloud Operations & Innovation (CO+I) is at the core of our cloud services, playing a vital role in delivering foundational technologies for Microsoft's online offerings such as Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. CO+I is committed to the personal and professional development of its employees, offering training, career rotation programs, and professional certifications.
Our infrastructure includes a vast portfolio of over 200 Data Centers across 32 countries with millions of servers, supporting services for more than 1 billion customers and 20 million businesses globally. We are dedicated to environmental sustainability and optimization in our data center operations while evolving to meet the changing demands of our business.
Work Conditions: On-site, Full-time
Responsibilities:
- Perform diagnostics and troubleshooting, identifying issues and replacing faulty components with minimal disruption.
- Conduct post-execution quality checks, ensuring compliance with safety protocols and deployment standards.
- Decommission hardware for simple upgrades and changes as per standard procedures.
- Communicate and escalate incidents to relevant teams as required.
- Support and guide other technicians with complex tasks.
- Complete required training and gain hands-on experience through observation.
- Contribute positively to the team environment and uphold service quality standards.
Qualifications:
Required:
- High school diploma, GED, or equivalent with basic knowledge of computer hardware.
- Experience supporting IT equipment or related technology.
- Ability to work shifts that may include evenings, nights, weekends, and holidays.
- Ability to meet Microsoft and security screening requirements for this role.
Preferred:
- Experience in supporting IT equipment or related technology.
- Certifications such as CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
Microsoft is an equal opportunity employer and considers all qualified applicants without regard to various characteristics protected by applicable laws. If you require assistance or accommodations due to a disability during the application process, please inquire about requesting accommodations.
