As a Microsoft Senior Data Center Technician (DCT), you will demonstrate expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment. You will provide input for suggested modifications to these processes and procedures as needed to improve service quality and efficiency while providing guidance to other technicians.
Microsoft’s Cloud Operations & Innovation (CO+I) is instrumental in delivering the core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. With environmental sustainability and optimization at the forefront of our data center design and operations, we strive to meet the ever-changing business demands that position Microsoft as a world-class cloud provider.
Location: Abu Dhabi, United Arab Emirates
Work Conditions:
- Microsoft on-site only
- Travel: 0-25%
- Role type: Individual Contributor
- Employment type: Full-Time
Qualifications:
- High school diploma, GED, or equivalent with basic knowledge of computer hardware and components
- 2+ years’ experience supporting IT equipment or related technology
- Ability to work shifts, including evenings, nights, weekends, and/or holidays
Preferred Qualifications:
- Associate degree in computer science or equivalent work experience
- 3+ years’ experience supporting IT equipment or related technology
- 2+ years’ experience in a production, mission-critical 24x7x365 data center environment
- Relevant certifications (e.g., CompTIA A+, Server+, Network+)
Responsibilities:
- Apply advanced diagnostic and troubleshooting expertise to quickly identify issues
- Decommission hardware for complex system changes
- Train and mentor technicians through on-the-job training
- Ensure compliance with safety protocols and deployment standards
- Maintain an awareness of Key Performance Indicators (KPIs)
Benefits:
- Industry leading healthcare
- Educational resources
- Discounts on products and services
- Generous time away
- Opportunities to network and connect
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any protected characteristic.
