About the Job
As a Modern Work Copilot Technical Specialist (Copilot TS), you will be at the forefront of customers’ AI journeys, assisting them in embracing, expanding, and adopting technologies such as Copilot for Microsoft 365, Copilot Studio, Microsoft Teams Meetings, Teams Premium, Frontline Worker, and Viva. You will sharpen your technical expertise and broaden your understanding of the extended ecosystem of solutions to ensure seamless integration and maximum impact. This role presents a unique opportunity for career growth, enhancing both your technical skills and business acumen, thereby positioning you as a leader in the transformative journey of AI. Your main objective is to win the technical decisions of customers to purchase and utilize our technology. In collaboration with your team, you will drive digital transformation for customers using the Microsoft 365 Modern Workplace solutions.
Responsibilities
- Scale Copilot and Teams Customer Engagements: Proactively reach out to customers, leveraging your expertise in Copilot for Microsoft 365, Microsoft Teams Calling, Meetings, Teams Premium, and devices, as well as knowledge in Frontline Worker enablement and Viva solutions.
- Build Strategy for Copilot and Teams: Provide strategic, technical, and partner input based on Microsoft capabilities at the account level.
- Solution Design and Proof for Copilot and Teams: Demonstrate Copilot for Microsoft 365 and related products through Architectural Design Sessions and Proof of Concept sessions.
- Education: Identify learning gaps and engage in community calls, sessions, and hackathons to enhance your knowledge of architecture and Copilot for Microsoft 365 and Microsoft Teams offerings.
- Leverage Partner Ecosystem: Act as a liaison between the partner and team, facilitating partner resources and addressing skill gaps in relevant areas.
Requirements
- Technical experience with Microsoft 365 CoPilot
- 5+ years of technical pre-sales or technical consulting experience, OR
- Bachelor's Degree in Computer Science, Information Technology, or a related field with 4+ years of relevant experience, OR
- Master's Degree in Computer Science, Information Technology, or a related field with 3+ years of relevant experience, OR equivalent experience
- 2+ years of experience developing and delivering customer demos and proof of concepts for productivity and collaboration solutions
- 6+ years of technical pre-sales, technical consulting, or technology delivery experience (preferred)
- Experience creating customer solutions and delivering AI Proof of Concepts (PoC) leading to production deployments
- Collaboration skills to drive optimal solutions for customer needs
- 4+ years of experience in a large matrixed, global technology company
- Knowledge of driving business transformation with AI (2+ years preferred)
- Relevant technology certifications (e.g., Microsoft 365, MS-900 Certification)
Benefits
- Industry-leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable local laws.
