About the job
Welcome to MultiBank Group; a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We excel in providing cutting-edge trading technology, unparalleled liquidity, and exceptional customer service, offering an extensive range of financial products such as Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.
Join our thriving community of over 1 million clients across 90 countries, contributing to a daily trading volume exceeding US$ 12.1 billion. As a heavily regulated (11 financial regulators across 5 continents), award-winning, and reliable financial institution, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals.
Seize the opportunity to work with a rapidly growing, world-class team spanning more than 20 countries, driven by innovation, collaboration, and customer focus.
Role Overview:
We are seeking a highly skilled Atlassian Cloud Administrator with a primary focus on JIRA to join our team on-site. In this role, you will be responsible for the administration, configuration, and maintenance of our Atlassian Cloud environment. Your efforts will enhance software development and project management, streamline workflows, and improve team collaboration across the organization. The ideal candidate will possess in-depth knowledge of JIRA administration, strong problem-solving abilities, and excellent collaboration skills to work effectively with cross-functional teams in both Agile and Lean disciplines.
Key Responsibilities:
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JIRA Administration: Configure and maintain JIRA projects, workflows, schemes, custom fields, and dashboards. Manage JIRA user permissions, roles, and groups to ensure proper access control and security. Implement and maintain JIRA add-ons, plugins, and integrations with other tools and systems.
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System Maintenance and Support: Monitor the health, performance, and stability of the Atlassian Cloud environment. Troubleshoot and resolve technical issues related to JIRA and other Atlassian products. Perform regular system audits, updates, and backups to ensure data integrity and security.
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Process Improvement: Collaborate with stakeholders to understand business requirements and translate them into JIRA configurations. Develop and implement best practices for JIRA usage in software development and project management. Provide training and support to end-users to maximize the effectiveness of JIRA.
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Reporting and Analytics: Create and maintain reports, dashboards, and filters to provide visibility into project progress and performance. Analyze JIRA data to identify trends, bottlenecks, and areas for improvement.
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Collaboration and Communication: Work closely with project managers, development teams, and other stakeholders to ensure effective use of JIRA. Communicate changes, updates, and best practices to the organization.
