About the Job
noon, the region's leading consumer commerce platform, is looking for an IT Support Engineer. As part of the Noon Minutes team, you will be responsible for the implementation and maintenance of critical infrastructure elements, providing day-to-day support to meet our present and future business needs. Noon Minutes specializes in hyper-local delivery of grocery products within 15 minutes, operating across the UAE, KSA, and Egypt.
In this role, you will work closely with business partners and fellow engineers, contributing to projects and innovation while ensuring high-quality results. You will be a vital member of a multinational team, responsible for:
- Providing support service ensuring all IT equipment and infrastructure operates at optimal performance, meeting departmental KPIs and SLAs.
- Running projects across the site and implementing changes to the technology infrastructure to adapt to evolving business and IT requirements.
- Supervising day-to-day management of a team of IT technicians, managing workloads, and reporting back to the IT manager and regional IT management.
- Reviewing, revising, and executing change management requests.
- Managing the availability of all IT equipment and infrastructure and continuously seeking improvements in efficiency and cost reductions.
- Performing random site audits on technical infrastructure to ensure compliance with company IT and Health & Safety guidelines.
- Acting as a point of contact for contractors or external suppliers, clearly communicating technical issues and company standards.
- Undertaking project management and serving as a single point of contact for projects, keeping key stakeholders informed of progress and maintaining documentation.
- Providing technical support/input to site and team projects and carrying out ad-hoc requests as needed.
What You'll Need
- Experience in Linux/Unix and MS Windows System Support.
- A background in Networking (LAN/WAN and Wireless).
- Understanding of core internet technologies, including Routing, Switching, DNS, DHCP, mail transport, and OSI Model.
- Knowledge of VOIP/SIP and mobile technologies is advantageous.
- Experience in a customer-facing technical role requiring solid technical aptitude, excellent written and oral communication skills, and the ability to effectively interact with all levels of personnel.
- Supervisory experience, project management abilities, and technical task execution experience.
- Strong analytical skills with proven problem-solving abilities.
- Proven capability to work autonomously under pressure, managing multiple competing priorities with a high degree of professionalism and discipline.
- Ability to produce clear and concise documentation.
- Willingness to learn and apply new technologies.
- Availability to travel up to 25%.
- Beneficial vendor certifications: Linux/Unix System Support, MS Windows System Support, Cisco knowledge in LAN/WAN and Wireless.
- Previous experience in a dynamic environment focused on customer service.
- Help Desk/Technical support management experience.
Who Will Excel?
We are seeking individuals with high standards who understand the value of hard work. You should be relentlessly resourceful with a deep bias for action and the courage to think outside the box. Adaptability, a willingness to pivot, and a desire to learn are essential qualities to thrive in our environment.
