About the job
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The primary responsibility of the Network and Security Engineer is to provide technical support to NTT clients. This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning. This role works towards professional to expert level certification, whilst at the same time developing business knowledge. 8 to 9 years of UAE / GCC experience in a similar role is required for this position.
What You'll Be Doing
Key Roles and Responsibilities:
- Interact with clients on site and remote to meet complex requirements of a solution.
- Escalate unresolved problems and issues to the relevant third parties.
- Respond to escalated client requests and support client applications to a first-line resolution.
- Escalate complex problems to the relevant third parties.
- Write reports and proposals and complete and maintain project documentation.
- Assist with the documentation of standard operating procedures relating to installations and fixes.
- Act as coach and mentor to more junior Implementation Engineers and Technicians.
- Assume responsibility for the coordination of the activities of the junior Engineers, in line with performance targets.
- Included in higher complexity design work, with input to the design expected.
- Expected to take ownership of relevant technologies according to domain or specialization.
Knowledge, Skills and Attributes:
- Good understanding and appreciation of technical design and business principles.
- Demonstrates project fundamental and administration ability.
- Good project skills which are demonstrated in the execution of installations and other assignments.
- Demonstrate customer engagement skills.
- Demonstrate relevant domain specialist knowledge.
- Good verbal communication skills.
- Client-focused and display a proactive approach to solving problems.
- Ability to work under pressure.
- Ability to coach, mentor, and provide guidance to team members.
- Good understanding of project management principles.
Academic Qualification and Certifications:
- Bachelor's degree or equivalent in Information Technology or Computing or related.
- Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP, CISSP, Fortinet, Palo Alto, etc.
- CCIE certification (optional).
Required Experience:
- Seasoned work experience in technical implementation engineering, specific to Networking technologies.
- Seasoned experience engaging with clients and conducting presentations.
- Seasoned experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
- Seasoned experience in diagnosis and troubleshooting.
Additional Requirements:
- Thorough hands-on and good technical know-how on FortiGate, Palo Alto NGFWs, F5 Load Balancers cum Web Application Firewall (including Top 10 OWASP Exploits and Mitigation Techniques).
- Adequate hands-on with Cisco Nexus Switching, ACI Fabric, OSPF Routing, Static and PBR.
- Sound knowledge on Micro-segmentation concepts.
- Theoretical/Practical knowledge of AWS, Azure Private Cloud Networking, and Cloud Security techniques.
- Good know-hows/hands-on with any of the SDWAN products, services (preferably Cisco Meraki).
- Likewise, should be familiar with Cisco Meraki Wireless, Cisco Meraki Switching or any other OEM Switching, Wireless products.
Operational & technical responsibilities:
- Business Transformation Initiatives – Deployment and operational support.
- Key Projects – IT Service Delivery ownership.
- Service Delivery – BAU support.
- Adherence to Security, Compliance, Regulatory, Business Continuity, and audit requirements.
- Upkeep High Availability Network, Network Security Infrastructure in DC, DR, and Private Cloud.
- Ensure 4 9s Uptime across the on-prem DC, DR, and Cloud.
- Maintain healthy relationships across regional Vendors and ISPs.
- Contribute towards KEDB, SOPs, Process/Policies documentation.
- Participate in regular DR, Patching Cycle exercise.
- Be a good team player and is keen to mentor junior Engineer(s) in the team.
Workplace type:
On-site Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
