Oracle Application Support Engineer

About the job

Looking for an enthusiastic, both customer-oriented and tech-savvy individual, who will assist the team in achieving its goal of delivering a superior customer experience.Oracle Primavera is a leading Project Portfolio Management(PPM) solution for project-intensive industries. It offers best-in-class capabilities focused on mission critical PPM requirements of industries such as engineering & construction, public sector, aerospace & defense, utilities, oil & gas, manufacturing / high tech, and IT / professional services. Oracle Primavera enables enterprise agility, team productivity, portfolio predictability and overall project management and delivery efficiency.

The Primavera Global Support Organization is a team of highly motivated professional and technical people who are committed to supporting the Global Customer Support mission of enabling a Superior Ownership Experience for our customers by providing world class, industry leading support services. We are a collaborative, proactive team that takes great pleasure in working together to achieve our goals and supporting our customers and their projects.

Knowledge and Skills:

• Excellent analytical, troubleshooting and problem solving skills,
• Strong technical aptitude;
• Detail oriented;
• Comfortable, and successful, in multi-tasking;
• Excellent track record in providing outstanding customer service;
• Ability to work independently and within a global team;
• Strong written and verbal communication skills - fluent in English;
• 2+ Years in a customer facing role. Fluent in Arabic Knowledge of the following is a plus:
  • Knowledge of Cloud architecture
  • Understanding of the Microsoft Windows environment
  • Experience with remote Linux administration or scripting
  • Experience with Web Application Servers
  • Basic knowledge of SQL and Oracle Databases
  • Knowledge/Experience in Project, Program or Portfolio management
  • Knowledge of current IT concepts, issues, practices, methodologies, and trends
  • Knowledge of networking concepts

Responsibilities

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance, and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.