About the Job
Our customers will measure our contribution to their success based on the value they receive from our services. Technical Account Managers (TAMs) are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and employ best practices for successful Oracle technology and Cloud deployments and operations.
The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAMs may manage in full or in part.
What You Will Do
- Develop and manage long-term customer relationships with key contacts
- Engage in non-routine and complex work, applying advanced technical/business skills in specialized areas
- Provide direction and mentoring to junior team members
- Understand customer’s industry drivers, organization structure, key stakeholders, key projects and goals, and critical success factors
- Work collaboratively with sales, delivery teams, and customers to identify appropriate solutions
- Coordinate delivery of Oracle Services as the primary delivery contact, facilitating customer communications and activities across Oracle lines of business
- Ensure effective and efficient use of Oracle delivery resources, achieving contract margin and revenue objectives
- Identify and submit delivery leads for new opportunities and contract renewals
- Manage communication and customer expectations through major incidents until resolution
- Establish and maintain a delivery governance model with customers at management and executive levels
- Perform scope and risk management
- Contribute to initiatives for Oracle delivery organizational process improvement and tool development
- Conduct periodic Service Account Planning and Account Reviews
Requirements
- 10+ years of experience in technical account management or related fields
- Strong customer service and customer success focus
- Knowledge of ITIL (Information Technology Infrastructure Library)
- Proficiency in project management
What We Will Offer You
- A competitive salary with exciting benefits
- Flexible and remote working opportunities
- Learning and development programs to advance your career
- An Employee Assistance Program for mental health support
- Employee resource groups that champion our diverse communities
- Core benefits such as medical, life insurance, and retirement planning
- An inclusive culture that celebrates diversity and uniqueness
At Oracle, we celebrate differences and believe innovation starts with inclusion. We are committed to creating a workplace where diverse perspectives and abilities are valued, allowing everyone to perform at their best.
