About the Job
We are Outbrain, a leading technology platform committed to driving business results by engaging users across the open internet. Founded in 2006 and headquartered in New York, Outbrain utilizes AI and machine learning to predict moments of engagement, delivering measurable outcomes for advertisers and publishers on over 7,000 online properties globally.
We are currently inviting applications for the position of Technical Support Specialist.
A Day in the Life:
- Utilize Outbrain's various platforms and tools to ensure successful technical implementation of client requirements.
- Collaborate with external partners on integrations, troubleshooting, and solving technical problems, as well as optimizing automated technical processes.
- Conduct thorough troubleshooting of product issues, escalating matters to the appropriate team when necessary.
- Provide deep analysis of activities, using multiple internal and external tools and platforms to deliver real insights.
- Share technical knowledge and best practices for the accurate implementation of Outbrain solutions.
- Resolve case tickets from the team’s queue and manage internal escalations, maintaining a high standard of technical support.
What You’ll Bring:
- A background in ad-tech products, tech, or operations with a proven track record in businesses that have developed and operated successful digital ad tech products.
- Strong relationship management and the ability to act as a subject matter expert who leads by example and facilitates escalations.
- Capability to conduct technical calls with partners effectively.
- Highly analytical skills and proficiency in SQL with good knowledge of HTML and CSS.
- Familiarity with Internet technologies and a strong capacity to learn.
- Experience in server-side integrations troubleshooting and setup.
- Excellent problem-solving and critical thinking capabilities.
- Proficiency in JavaScript, knowledge of APIs and app integrations, experience with CRM products, and adeptness with browser developer tools.
- Fluent in English (both verbal and written).
Technical skills and experience will be evaluated throughout the recruitment process.
Work Environment:
- This hybrid role involves working 3 days in the office, with many additional benefits including a mentorship program, internal learning tools, and a pet-friendly office with a fully stocked kitchen.
Company Culture:
Outbrain values diversity and inclusion at all stages of recruitment and employment. Our culture is dynamic and built on top performance, with an emphasis on collaboration across global teams. Our team is approachable, resourceful, passionate, and proactive, encouraging a sense of belonging through various Employee Resource Groups focused on topics like environmental initiatives, women empowerment, and charitable causes.
We invite you to explore working with us and engage with our vibrant community.
