Travel is not just about the destination; it's about every memory made along the way. At Plusgrade, we are dedicated to shaping the future of travel by partnering with over 200 airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we continuously strive to exceed expectations and foster a culture where we believe we are better together.
This role reports to the Team Lead, Delivery Integrations. As a Senior API Specialist, you will play a key role in developing new and existing implementations of integrations to our partners. You will assist the world’s loyalty programs by configuring, customizing, and deploying new integration solutions. Your attention to detail, quality, and communication skills will be essential as you identify, implement, test, and deploy these solutions.
Responsibilities:
- Participate in technical integration planning and pre-sales discussions with loyalty program partners and application developers to analyze integration and web service requirements.
- Implement new integrations for our Loyalty Program Partners by developing and configuring Points’ platforms.
- Ensure high-quality deployment solutions.
- Communicate progress effectively across various channels with your team and stakeholders.
- Troubleshoot code and configuration issues in all managed environments (test and production).
- Manage multiple high-priority tasks in a fast-paced environment.
- Collaborate with Leads to create user manuals and documentation for integrations.
- Ensure proper monitoring processes are in place for the team.
- Provide support to the Global Care Team in monitoring production systems for incidents and outages, ensuring timely resolution or escalation as needed.
Qualifications:
- Experience with web services standards, APIs, and technologies (e.g., XML, SOAP, WSDL, REST, JSON).
- Strong understanding of QA methodologies and UAT management.
- Experience in API system monitoring tools (e.g., Splunk).
- UML diagramming skills (e.g., activity diagrams, sequence diagrams).
- Understanding of industry-standard SSO flows (e.g., OAuth).
- Basic knowledge of JavaScript.
Benefits:
- Comprehensive Health Plans
- Flexible Paid Time Off
- Travel Experience Credit
- Annual Wellness Credit
- Team Events and Monthly Lunches
- Home Office/Commuter Credit
- Work From Anywhere Program
- Parental Leave Top Up
- Adventure Pass
Location: Dubai, Dubai, United Arab Emirates
Work Conditions: Hybrid, Full-time
Equal Opportunity Statement:
Plusgrade is an equal-opportunity employer committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity, race, ethnic origin, age, sex, marital status, physical or mental disability, sexual orientation, and other protected categories. Upon request, accommodations will be provided for applicants with disabilities.
