Looking for a dynamic, self-motivated Program Manager to serve as the primary business contact between Presight and its customers—supporting all initiatives and customer requests through astute account management, efficient projects & programs management, and in-depth product knowledge. This role will also be proactively supporting business development initiatives within the team where required. Presight, an ADX-listed public company, is the region’s leading big data analytics company powered by Artificial Intelligence (AI). It combines big data, analytics, and AI expertise to create business and positive societal impact.
Location: Astana, Kazakhstan
Responsibilities
- Responsible for the end-to-end delivery of projects & programs to the customer through all deal phases.
- Ensure customer requirements and needs are clearly understood and met, with timely delivery.
- Serve as the primary point of contact for all customer matters and develop trusted advisor relationships with key accounts.
- Use project management methodologies to provide milestones and timelines for customer expectations.
- Take ownership of customer retention, sales, revenue generation, and project management activities.
- Ensure operational health of solution environments, focusing on performance, security, and reliability.
- Lead customer adoption of Presight by managing the implementation journey.
- Engage customers in the development of reporting elements and establish milestones for success measurement.
- Manage project timelines, migrations, and business transformation strategies while ensuring quality standards.
- Provide technical discussions regarding incidents, trade-offs, and risk management.
- Design and develop bi-weekly presentations for stakeholders.
- Comply with relevant policies and procedures related to Quality Health Safety and Environment (QHSE).
Qualifications
To qualify, you must have:
- Master's Degree in Artificial Intelligence, Business Analytics, Business Administration, or related field.
- Minimum 10 years of experience in project management and solution/product delivery in an AI service organization or analytics platforms.
- At least 8 years of experience in account/customer success management and business development.
- Excellent English communication skills.
- In-depth knowledge of current developments in analytics.
- Experience in Agile/Scrum methodologies.
- Strong organizational and managerial capabilities.
- An innovative and creative approach to problem solving.
- PMP certification is preferable.
- Willingness to travel locally and internationally regularly (around 20% travel, approximately once a month).
What Working at Presight Offers
- Culture: An open, diverse, and inclusive environment that encourages personal growth and focuses on ground-breaking, industry-first innovations.
- Career: Outstanding learning, development, and growth opportunities via structured training programs and innovative, high-tech projects.
