Backend Engineer
Firefly Software Development Dubai, United Arab Emirates
PwC Riyadh, Saudi Arabia Posted: 12 Jul 2024
About the job
A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.
Our Operations Support team monitors the overall quality of our service. As a part of the team, you’ll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost-efficient manner and keeping customer satisfaction with our services high.
Knowledge Areas A solid understanding of networking and core Internet protocols. Deep understanding of Network Fundamentals: OSI & TCP/IP models, DNS, DHCP, TCP/UDP, IPv4/IPv6, and Core Network Components. Deep understanding and hands-on experience with Cisco Switching Technologies. Deep understanding and hands-on experience with Cisco Routing Technologies. Deep understanding and hands-on experience with monitoring, network diagnostic and network analytics tools. Deep understanding and hands-on experience with Cisco Catalyst and Meraki Enterprise Level technologies (Meraki Stack, VSS, VPC, SWV, HSRP). Hands-on experience with Cisco Switches and Routers recoveries and upgrades. Good understanding of Cloud technologies like SD-WAN, FWaaS, PaaS, SaaS is preferred. Good understanding of VPN, IPSec, Firewalls, Radius Authentication, ISE Authentication. Experience with Cisco Meraki Cloud and Cisco Wireless Solution is preferred. Strong ability to troubleshoot complex network environments. Plan and execute in-depth technical activity, influencing the direction of activities/plans and providing technical insight and guidance to others. Investigate and help resolve issues on customer’s network and IT estates using agreed troubleshooting methodologies. Manage support cases to enable fast resolution that exceeds our customers’ expectations. Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. Maintaining the records and using the central document repository, to ensure knowledge sharing across the team and enable best practice. Experience of using ticketing systems and use of monitoring and management tools. Supporting and taking ownership of ad-hoc projects. Coordination with regional and global technology teams in operational and project-based tasks. Ability to communicate effectively and build relationships to understand client requirements. Ability to deliver against deadlines and agreed targets. Coordination with the vendors and ISPs. Network Design and Cabling standards.
Main Role And Responsibilities
Personal Competencies
Education And Skills
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At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 152 countries with over 327,000 people who are committed to delivering quality in assurance, advisory, and tax services.