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Senior CRM Specialist

Serco Riyadh, Saudi Arabia Posted: 10 May 2024

Financial

  • Salary unspecified
  • Zero income tax location

Accessibility

  • Contact employer for details

Requirements

  • Experience: Senior
  • English: Professional

Position

Your Opportunity

We are currently bidding for a prestigious new project in Riyadh, Saudi Arabia and we are looking for a Senior CRM Specialist to create Facilities Strategy Roadmaps and plans in support of the Ministry’s transformation programme as well as management of outsourced consultants and O&M contractors on behalf of the client.

Key Accountabilities

  • Follow the CRM strategies in place to ensure enhanced customer engagement, retention, and satisfaction.
  • Support the management of the organization's CRM system, ensuring data integrity, accuracy, and security.
  • Capture and analyze data and insights to identify trends, preferences, and opportunities for improvement.
  • Collaborate with cross-functional teams to facilitate troubleshooting as well as develop targeted communications.
  • Assist in the customization and configuration of the CRM software to meet the organization's specific needs and requirements.
  • Facilitate trainings and support staff members on CRM usage, best practices, and procedures.
  • Support CRM-related projects, including system upgrades, integrations, and migrations.
  • Monitor CRM performance whilst reporting on progress and recommending adjustments as needed.
  • Develop and maintain documentation and guidelines for CRM processes and workflows.
  • Conduct regular assessments of CRM data to ensure compliance with privacy regulations (e.g., GDPR, CCPA).
  • Collaborate with IT and other departments to troubleshoot technical issues and optimize CRM system performance.
  • Act as a liaison between the organization and CRM vendors, assisting the relationships management and contracts.
  • Provide feedback and recommendations to senior management based on CRM insights and analysis.

Specific Requirements

  • Minimum a Bachelor’s Degree in relevant field is mandatory
  • Practical and previous experience in KSA
  • Previous experience in Public Sectors
  • 10 years’ experience in relevant field is a minimum requirement
  • Proficiency in using CRM software platforms including configuration, customization, and administration capabilities.
  • Exceptional analytical and problem-solving skills.
  • Excellent communication and presentation skills
  • Ability to develop strong relationships with stakeholders.
  • Ability to interpret and analyze large volumes of data in a concise and accurate manner.
  • In-depth knowledge of strategic reports, concept/strategic/operational models, and industry standards.
  • Understanding of data management principles, including data collection, to maintain accurate and reliable customer information within the CRM system.
Apply now

About Serco

Serco brings together the right people, the right technology, and the right partners to create innovative solutions that make a positive impact and address urgent and complex challenges facing the modern world. With a focus on serving governments globally, Serco’s services span justice, migration, defense, space, customer services, health, and transport. Their core capabilities include service design and advisory, resourcing, complex program management, systems integration, case management, engineering, and asset & facilities management.