About the job
A little bit about us!
At Snoonu, we hold the belief that technology has the power to make anything possible.
Our Vision: To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
Our Mission: To radically transform how people live by leveraging technology to connect them with endless possibilities.
Values We Live By
- Be Customer Obsessed - “Focus on the customer and all else will follow.”
- Act with Integrity - “We are honest, ethical, and trustworthy in everything we do.”
- Be Curious and Creative - “We constantly innovate and create solutions to bring a lasting positive impact.”
- Lead by Example and Take Ownership - “Be the change you want to see and take ownership.”
- Hustle and Deliver Results - “You can do more by doing less, better, and faster.”
- It's all about people - “Be a Team player, together we are stronger.”
The Main Purpose Of Your Role
Is To Provide tier one technical support to end users over the phone, by email or in person. Installs, modifies, and makes minor repairs to computer hardware and software systems. Monitoring hardware, software, and system performance metrics. Updating computer software as well as upgrading hardware and systems. Keeping track of technological advancements and trends in IT support. Helps design and implement networks. Consults with users to determine appropriate hardware and software needs and assists in placing orders. Tests compatibility of new programs with existing ones. Trains users on new software in person or through a variety of tutorial channels, often in collaboration with technical team. Logging and resolving service tickets in a timely manner according to SLA, or when necessary. Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. Develops and maintains technical documentation. Maintain IT asset inventories, keeping track of the life cycle of all IT equipment. Setup conference calls and meeting room. User accounts and mailboxes setup and management. Arrange and setup printers and other accessories and peripherals. Wi-Fi and LAN connectivity support, configuration, and troubleshooting. Provide remote support to users working from home or away from offices. Provide complete documentation for all IT procedure, project & process.
Do you have some of these?:
+4 years of experience in IT service support.
Provide non-core IT assistance to staff including ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment upgrades.
