Backend Engineer
Firefly Software Development Dubai, United Arab Emirates
About the Job
Build the future of data. Join the Snowflake team. Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers’ success. We form partnerships with customers by listening, learning, and building connections. Snowflake’s values—putting customers first, acting with integrity, owning initiative and accountability, and getting it done—are reflected in everything we do.
Snowflake’s Support team is expanding! We are looking for a Senior Cloud Support Engineer who enjoys working with data and solving a wide variety of issues utilizing a broad range of technical experience. This includes working with various operating systems, database technologies, big data, data integration, connectors, and networking.
As a Senior Cloud Support Engineer, your role is to delight our customers with your passion and knowledge of Snowflake Data Warehouse. Customers will seek your technical guidance and expert advice regarding their effective and optimal use of Snowflake. You will serve as the voice of the customer to Snowflake’s product and engineering teams for product feedback and improvements. You will play an integral role in building knowledge within the team and participating in strategic initiatives for organizational and process improvements.
Based on business needs, you may be assigned to one or more Snowflake Priority Support customers. You will develop a strong understanding of the customer’s use case and how they leverage the Snowflake platform, delivering exceptional service that enables them to achieve the highest levels of continuity and performance from their Snowflake implementation.
Responsibilities
Ideal Qualifications
Nice to Haves
Work Schedule
The Customer Support team operates in three different shifts, detailed below:
Additionally, there is a rotating Weekend On-call shift: 7 AM Friday - 6 AM Sunday (47 hours). Please note that the 2nd and 3rd shifts will rotate every quarter. More information will be shared during interviews.
Firefly Software Development Dubai, United Arab Emirates
M2 Abu Dhabi, United Arab Emirates
Roche Dubai, United Arab Emirates
Analog Abu Dhabi, United Arab Emirates
Analog Abu Dhabi, United Arab Emirates
Citi Dubai, United Arab Emirates
Snowflake delivers the AI Data Cloud to help leading organizations share data, build applications and power their business with AI. Inside the AI Data Cloud, organizations unite their siloed data, easily discover and securely share governed data, and execute diverse analytic workloads. Wherever data or users live, Snowflake delivers a single and seamless experience across multiple public clouds. Snowflake’s platform is the engine that powers and provides access to the AI Data Cloud, creating a solution for data warehousing, data lakes, data engineering, data science, data application development, and data sharing.