Backend Engineer
Firefly Software Development Dubai, United Arab Emirates
About
Build the future of data. Join the Snowflake team. Snowflake Support is dedicated to delivering high-quality resolutions that help provide data-driven business insights and results. As part of our subject matter expert team, you will work towards customer success by forming partnerships through listening, learning, and building connections. Our core values—putting customers first, acting with integrity, owning initiative and accountability, and getting it done—are integral to our approach and reflect in everything we do.
Position
Snowflake’s Support team is expanding! We are looking for a Senior Cloud Support Engineer who enjoys working with data and solving a wide variety of technical issues across various operating systems, database technologies, big data, data integration, connectors, and networking.
Responsibilities
As a Senior Cloud Support Engineer, you will delight our customers with your passion and knowledge of Snowflake Data Warehouse. Customers will rely on you for technical guidance and expert advice to maximize their effective use of Snowflake. You will serve as the voice of the customer, providing feedback to Snowflake’s product and engineering teams for improvements. You will also play a crucial role in team knowledge building and contribute to strategic initiatives for process improvements.
You may be assigned to work with Snowflake Priority Support customers, gaining a strong understanding of their use cases and how they leverage the Snowflake platform. Your exceptional service will help these customers achieve peak continuity and performance from their implementations.
In this role, you'll drive technical solutions to complex problems, adhering to response and resolution SLAs and escalation processes to ensure fast resolutions. Your responsibilities will include:
Requirements
Our ideal candidate will possess:
NICE TO HAVES:
We look forward to your application and the opportunity to work together to deliver exceptional support to our customers.
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Snowflake delivers the AI Data Cloud to help leading organizations share data, build applications and power their business with AI. Inside the AI Data Cloud, organizations unite their siloed data, easily discover and securely share governed data, and execute diverse analytic workloads. Wherever data or users live, Snowflake delivers a single and seamless experience across multiple public clouds. Snowflake’s platform is the engine that powers and provides access to the AI Data Cloud, creating a solution for data warehousing, data lakes, data engineering, data science, data application development, and data sharing.