Golang System Software Engineer - Containers / Virtualisation
Canonical Dubai, United Arab Emirates
Snowflake Riyadh, Saudi Arabia Posted: 12 Nov 2024
Join the Snowflake Support team, dedicated to providing high-quality resolutions that enable data-driven business insights and results. As a Senior Cloud Support Engineer, you will engage with customers to deliver exceptional service and technical guidance regarding their use of the Snowflake Data Warehouse. Your role will involve collaborating with engineering teams to relay product feedback and assisting in strategic initiatives aimed at enhancing customer support.
You should have experience working in a 24x7 environment, handling technical case escalations, and familiarizing yourself with database release management. Your responsibilities will include driving technical solutions, adhering to service level agreements, utilizing the Snowflake environment and third-party tools for issue investigation, and documenting known solutions for internal and external reference.
Location: Riyadh Region
Work Conditions: Full-time, with rotating shifts:
Key Responsibilities:
Ideal Candidate:
Language Requirement:
Nice to Haves:
Join Snowflake to be part of a rapidly growing company committed to innovation and customer satisfaction in the field of cloud data solutions.
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Snowflake delivers the AI Data Cloud to help leading organizations share data, build applications and power their business with AI. Inside the AI Data Cloud, organizations unite their siloed data, easily discover and securely share governed data, and execute diverse analytic workloads. Wherever data or users live, Snowflake delivers a single and seamless experience across multiple public clouds. Snowflake’s platform is the engine that powers and provides access to the AI Data Cloud, creating a solution for data warehousing, data lakes, data engineering, data science, data application development, and data sharing.