UX Researcher

About the Job:
At Tabby, we strive to drive meaningful impact through our work, which enhances the daily lives of our users. We emphasize the importance of treating others well and take our responsibility in financial matters seriously. Our mission is to bring clarity to chaos, enabling people to make informed decisions.
This position is within the UX Research function, part of the Product & Design Team, which has grown from ten to nearly 400 staff. You will collaborate with a diverse team comprising product managers, designers, UX writers, and customer service and marketing professionals.

Key Responsibilities:

• Advocate for end users’ needs, including customers, merchants, and staff.
• Facilitate workshops promoting a Design Thinking approach.
• Conduct agile and longitudinal research studies for concept and price testing.
• Identify research opportunities aligned with customer needs and business objectives.

Who We Are Looking For:
This role is open to bilingual candidates only in Arabic/English. We seek an experienced UX Researcher with a background in complex user journeys, omnichannel products, and service design research. Candidates with transferable skills and relevant personal experiences are also encouraged to apply.

Essential Attributes:

• Experience advocating for user needs throughout product development.
• Proficient in mixed methodology (quantitative and qualitative) and longitudinal research.
• Curiosity about human behavior and empathy for diverse backgrounds.
• Passion for creative research methods that analyze user engagement over time.
• Adaptability to change plans based on research findings and evolving customer needs.

Desirable Attributes:

• NN/g certification.
• Master’s degree in experimental psychology, behavioral science, anthropology, or a related field, or equivalent practical experience.

Why You Should Join Tabby:
You will enjoy independence by managing your own project from day one, enabling full ownership from start to finish. This role offers a real opportunity to advocate for user needs and contribute to creating a transparent and equitable financial landscape.