The Senior Specialist, People Operations will lead and manage the end-to-end employee lifecycle for the organization, ensuring a seamless and efficient process from manpower planning to off-boarding. This role is crucial in enhancing the employee experience, driving operational excellence, and supporting organizational goals in a fast-paced food delivery environment.
What's on Your Plate?
- Collaborate with department heads and hiring managers to assess workforce needs and create manpower plans aligned with business objectives.
- Partner with the Talent Acquisition team to coordinate recruitment efforts, ensuring timely and effective hiring processes to support organizational growth.
- Track and report on hiring metrics and workforce planning progress to ensure alignment with manpower budgets.
- Oversee and enhance the Induction process to ensure new hires have a positive and seamless experience.
- Serve as the first point of contact for employee relations issues, ensuring effective resolution and adherence to company policies.
- Partner with the People Operations team to design and implement employee engagement initiatives, enhancing morale and organizational culture.
- Support managers in employee development and performance improvement initiatives, helping to foster a positive working environment.
- Assist in the administration of performance management programs, ensuring alignment with company goals and objectives.
- Provide guidance to managers and employees on performance appraisals, goal-setting, and career development planning.
- Coordinate with the payroll team to ensure accurate and timely payroll processing for employees. Ensure compliance with UAE labor laws and company policies regarding payroll, leave, and benefits administration.
- Manage the offboarding process to ensure a smooth transition for departing employees, including conducting exit interviews and ensuring the return of company assets.
- Analyze exit interview data to identify trends and opportunities for improvement in employee retention.
- Maintain up-to-date employee records and documentation in compliance with local labor laws and data privacy regulations.
- Utilize HR systems and tools to maintain accurate employee data and generate reports for HR metrics, including turnover, absenteeism, and employee engagement.
- Leverage data and analytics to make informed decisions and drive continuous improvement in People Operations processes.
What You Need to Be Successful
- Experience managing and developing team members.
- Minimum 5 years of experience within the respective field.
- Minimum 3-5 years of HR experience at a generalist level.
- Great stakeholder management experience both internally and externally.
- Energized by the unknown and eager to learn each day on the job.
- Language skills: Fluent English; Arabic is a plus.
