System Strategy & Operations - Market and Domain Lead

About the job

Responsibilities

• Develop and manage project plans for CRM implementation projects across multiple geographies, including timelines and resource allocation
• Work closely with cross-functional teams to ensure successful implementation of CRM solutions, including technical teams, sales and marketing, customer support, and external vendors/partners
• Monitor and report on key performance metrics related to CRM solutions, and provide insights and recommendations for improvements
• Gather market requirements for product solutions and develop rigorous business requirements documentation to support global sales facing tools requirements
• Evaluate, prioritize, and implement requests to align with business goals and process improvements and developments
• Develop a deep understanding of key system-related workflows to drive consistency and uniformity across global requests
• Act as the primary point of contact for all project-related communication, including status updates, issue resolution, and stakeholder management
• Work with the product manager of various systems to identify opportunities for internal system improvement
• Serve as a subject matter expert providing business process consultation and best practice support for effective use of sales systems
• Communicate effectively with all levels of the organization to ensure alignment and buy-in on CRM strategies and initiatives
• Take on ad-hoc responsibilities and duties related to CRM and business projects, as needed

Qualifications

Minimum Qualifications:

• Technical proficiency with CRM systems (Salesforce, Microsoft Dynamics 365) or consulting experience in a fast-paced technology company is preferred
• Experience managing complex cross-functional teams
• Excellent communication skills and high comfort level with executive presentation
• High attention to detail and strong organizational skills
• Fluency/proficiency in business English, both verbal and written

Preferred Qualifications:

• 5+ years of Product Marketing or Product Operations experience with demonstrated ability to contribute at strategic, operational, and tactical levels

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.