About the Job:
For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group is a hybrid retailer, offering a portfolio of eight owned brands and over 300 international brands in luxury, beauty, fashion, and art de vivre categories. Recently, it has expanded into luxury watches, jewellery, and eyewear.
Chalhoub Group focuses on innovation to provide luxury experiences at over 750+ experiential retail stores, online, and through mobile apps, ensuring that every touchpoint delights the customer. The Group employs 14,000 skilled professionals across seven countries and has been recognized as a Great Place to Work® in the Middle East and Saudi Arabia.
To maintain its innovative edge, Chalhoub Group has established "The Greenhouse," an incubation and accelerator space for start-ups and small businesses. The Group’s commitment to sustainability is evident in its core business strategy, being a member of the United Nations Global Compact Community and a signatory of the Women's Empowerment Principles.
What You'll Be Doing:
- Monitor and ensure a seamless customer journey in omni-channel operations across all brands.
- Resolve issues throughout the order journey to maintain high customer satisfaction.
- Support the Omni-Channel Operations Lead in facilitating smooth customer experiences across channels.
- Assist in communicating process changes to service providers and third parties to minimize disruptions.
- Aid in audits and action plans to enhance operational performance.
- Collaborate with support services to meet service level agreements (SLAs) and improve performance.
- Participate in brand meetings to support growth strategies and operational readiness.
- Contribute to identifying opportunities for standardization across brands and support project coordination.
- Resolve issues encountered by orders to ensure customer satisfaction.
- Support stakeholder communication and project initiatives.
- Analyze processes, propose enhancements, and contribute to efficiency efforts.
- Foster a culture of transparency and accountability within the team.
- Conduct test orders, track journeys, and suggest improvements.
- Support in OMS-related configurations or enhancements.
- Collaborate with the product team to ensure timely delivery of brand enhancements.
What You’ll Need to Succeed:
- Fluent in English; Arabic is preferred.
- Proficiency in tools such as Confluence, PowerPoint, Excel, OMS, and SFCC.
- Proven experience in eCommerce, retail, project management, or related fields.
- Excellent communication, critical thinking, and analytical skills.
- Familiarity with the local market as a customer and/or supplier is preferred.
- Ability to derive insights from data and a passion for delivering transformational impact.
What We Can Offer You:
Chalhoub Group is committed to turning your aspirations into reality through enriching experiences, learning and development opportunities, and diverse career paths. We provide a competitive benefits package, including healthcare, child education contributions, remote and flexible working policies, and exclusive employee discounts.
Commitment to Diversity:
We invite all applicants to apply. Chalhoub Group values diversity of thought, culture, background, differing abilities, and perspectives. We ensure equal opportunities for all applicants without regard to gender, age, race, religion, national origin, or disability status.
