Initial meet and greet of all visitors to the IT/FM support hub.
First point of contact for all users of the head office.
First line assistance provision to people visiting the support hub location, including call logging for escalation purposes.
Provision of loan equipment. Providing equipment to new joiners and collection from leavers.
Assisting with general IT admin tasks such as new user setup, and PC builds.
Handling incoming deliveries and providing information to the Procurement team.
Building positive working relationships within the business.
Qualifications:
Bachelor’s degree in IT or a related field.
Basic understanding of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment would be useful, but not essential.
Basic understanding of managing hardware and software assets.
Usage of Office 365 products (MS Teams, One Drive, SharePoint etc.).
Experience of ITIL based call management system, e.g., FreshService would be an advantage but not essential.