Sr IT Operations Specialist

The Sr IT Operations Specialist will be responsible for handling ticket resolution and managing operational portals. This role requires proficiency in content updates and executing SQL queries for troubleshooting and data analysis.

Key responsibilities include:

• Strong skills in system monitoring and incident management using monitoring platforms.
• Familiarity with ITIL best practices for efficient service management.
• Hands-on experience with content management systems (CMS) for content management and updates.
• Excellent problem-solving abilities and effective communication skills for cross-functional collaboration.
• Assisting users with Salesforce-related queries and troubleshooting integration-related issues.
• Knowledge of data import/export tools such as Data Loader and Data Import Wizard to troubleshoot and resolve data issues.
• Familiarity with Salesforce Lightning and Classic UI.

Work Conditions: Hybrid, Full-time

Location: Dubai, Dubai, United Arab Emirates

Language Requirements: Not specified.