About
At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better.
Requirements
- Location: United Kingdom or Ireland
- Required shift: Weekends (Wednesday-Sunday)
- Full Time, Permanent
The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills.
United Kingdom:
- Zone 1: GBP 38,800 - 48,100
- Zone 2: GBP 34,900 - 43,300
Ireland:
- EUR 45,000 - 55,800
Reporting to the Manager, Customer Support
As a Technical Support Associate, you’ll...
- Provide consistently high-quality customer experiences for all Webflow customers
- Help customers in support queues using applications including but not limited to Zendesk and Jira
- File bugs, troubleshoot product issues, and collaborate with the team to provide an excellent customer experience
- Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services.
Requirements
About you
- Ability to work a Wednesday - Sunday schedule
- Understanding of HTML, CSS, DNS or web development/design using tools like Webflow
- Have demonstrated written and verbal communication skills in the English language
You’ll thrive as a Technical Support Associate if you:
- Have demonstrated experience with providing high-touch customer support over email, phones, and live chat in SAAS or technical customer service
- Possess a deep understanding of Webflow products or have experience with other web design tools or platforms
- Exhibit analytical reasoning and critical thinking skills for technical troubleshooting
- Have the ability to learn new digital tools quickly
- Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you
- Practice radical candor with your colleagues to communicate clearly.
- Advocate for others – including customers and colleagues – and you want to build a career in customer support!
Our Core Behaviors
- Obsess over customer experience.
- Move with heartfelt urgency.
- Say the hard thing with care.
- Make your mark.
Benefits & Wellness
- Equity ownership (RSUs) in a growing, privately-owned company
- 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents
- Flexible PTO with a mandatory annual minimum of 10 days paid time off
- Access to mental wellness and professional coaching, therapy, and Employee Assistance Program
- 401k plan and pension schemes
- Discounted Pet Insurance offering (US only)
- Commuter benefits for in-office employees
- Remote work opportunities
At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered.
