About the Role / About the Job
In this role, you will serve as the primary point of contact for employees and business centers, collaborating closely with partner university HR and immigration focal points regarding Government Affairs services. You will be responsible for managing various immigration transactions and ensuring that all processes align smoothly with organizational guidelines and government requirements.
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Key Responsibilities
- Act as a focal point for employees and business center and partner university HR/immigration focal points for Government Affairs’ services.
- Verify completeness of information and supporting documents for every service request, raising any exception cases to the Government Affairs Manager for review.
- Assign applications received from the business to the concerned Government Affairs team member.
- Process select or specific types of immigration transactions either manually at the Immigration office or online through the government portals.
- Provide coordination and follow up on the processing of immigration transactions for business.
- Develop and update Government Affairs procedures and guidelines.
- Prepare update reports, workload analyses, presentations, proposals, business cases, and trackers as requested by management.
- Reconcile and monitor department expenditure as per HC policy eligibility and Finance procedure.
- Plan, prepare, and update functionals for enhancements and new functionalities on the CX CRM Government Affairs application in collaboration with HRIS and IT teams.
- Promote and maximize business use of the CX CRM Government Affairs application for all service request types existing in the system and onboard new users.
- Support the Government Affairs Manager in the completion and implementation of the department’s annual initiatives.
- Ensure timely response to all business inquiries and that all service requests raised on CX are reviewed and cleared by management.
- Provide business support to the Government Affairs department while serving as the building focal point.
- Perform other business tasks as assigned by the Government Affairs Manager.
Minimum Knowledge, Skills & Experience
- Bachelor's degree in Human Resources, Personnel Administration, or other relevant field of study.
- 2-5 years of relevant, full-time work experience in government affairs, public relations, administration, and/or customer service.
- Strong organization, planning, analytical, time management, and problem-solving skills.
- Prior experience working with procedure application/implementation.
- Good business and finance acumen.
- Excellent communication skills in Arabic and/or English, with the ability to draft and edit a variety of written reports, policies and procedures, guidelines, and communications, articulating ideas clearly and concisely.
- Proficiency in MS Office applications and Oracle ERP.
