The company is looking for a motivated individual for the profile of ACES (Customer Excellence Systems) Program Manager for its AMET operations team. The candidate should enjoy getting their hands dirty and looking around the corners for solutions with the aim of optimization of OTR operations in the company's last mile delivery stations. As an ACES program manager, you will be the subject matter expert for UTR and OTR operations, driving capacity enhancements and utilization improvements in both.
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Responsibilities
- Own all aspects of how transportation impacts customer experience, shipper experience, and operator experience; monitor metrics, determine, and drive any initiatives necessary to improve it.
- Drive (accountable) RUBL60 and Sort Grid utilization metrics across the MEATR region.
- Invent solutions to solve complex business problems and provide corresponding tools to support Central Ops.
- Build mechanisms and monitor RUBL60 and Bag utilization metrics on a daily basis, identifying root causes and corrective/preventive actions for misses.
- Discuss trends and unusual behaviors of the RUBL60 and bag utilization metric to provide sustainable solutions and effective guidance across the organization.
- Leverage route planning metrics to define and characterize areas of improvement.
- Collaborate with Tech/Science teams to enhance route planning systems.
- Influence Route Planning teams to build models that generate fair, sustainable, and efficient delivery routes.
Requirements
- Excellent written and verbal communication skills.
- Proven ability to lead cross-functional projects and communicate across all levels and teams in the organization, including senior leaders, technical teams, finance, business, and operations leaders.
- Ability to think big to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes.
- Enjoyment and excellence at dealing with ambiguity and designing and defining products/programs with little information.
