About the Role
This role provides dedicated relationship management for a portfolio of customers with accountability for sales, service, risk, and operational delivery. You will strengthen and expand existing client relationships by using the company's extensive network to identify growth opportunities and connect customers to the right solutions. The role includes close partnership with internal teams such as Sales, Product Development, and Risk and Compliance and may operate within a single country or across multiple countries. Success means delivering sustainable revenue growth by understanding customer needs and improving the quality and cadence of client engagement. It also means maintaining robust credit, operational, and financial crime controls across the client lifecycle. You will help ensure fair outcomes for customers while protecting the company through effective risk identification, monitoring, and escalation.
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What You'll Be Doing
- Grow the business sustainably by identifying opportunities to expand the portfolio and broaden client relationships using the company's network.
- Generate revenue growth by understanding customer needs and applying a needs-based approach to increase new business.
- Manage work and support resources to improve the quality and timeliness of client visits and opportunities.
- Partner with Group colleagues to deliver appropriate needs-based solutions for customers.
- Build insight into each client’s business and industry to enrich client conversations and support fair outcomes.
- Complete proactive credit risk assessments and customer due diligence reviews to deepen understanding of client risk.
- Manage financial crime risk across the client lifecycle by identifying, assessing, monitoring, escalating, and mitigating risk.
- Maintain adherence to operational risk standards and policies and report breaches in line with local procedures.
What We're Looking For
- A full-time graduation degree in Accounting or Finance is required.
- Experience in identifying customer requirements and presenting suitable banking solutions would be advantageous.
- Experience in conducting credit risk assessments including risk identification, monitoring, and escalation would be an advantage.
- Experience completing customer due diligence reviews and maintaining robust client risk understanding.
- Ability to operate effectively in high AML and sanctions risk environments with sound judgement across the client lifecycle.
- Maintain strong operational risk and compliance discipline including adherence to standards and escalation of breaches.
- Partner effectively with internal stakeholders such as Sales, Product Development, and Risk and Compliance teams.
- Build and maintain strong product knowledge and market awareness including competitor and market developments.
Building Sustainable Client Growth
This is a role with clear impact - helping customers grow while ensuring the company manages risk well and delivers fair outcomes. You’ll work across a broad stakeholder network to connect clients to the right capabilities and deepen relationships over time. The remit can span an area within a country or multiple countries offering variety in client needs and market context. If you’re looking to take ownership of portfolio outcomes across revenue, service, and risk, this role offers meaningful scope. Apply to help shape stronger client relationships and sustainable growth.
