About the Role
Assists the department head in managing budget, capital expenditures, preventative maintenance, and energy conservation. Accountable for maintaining the building and grounds with particular attention towards safety, security, and asset protection. Assigns, tracks, and follows up on the status of work assigned to staff and contractors. Helps to increase guest and employee satisfaction through effective communications and training.
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Candidate Profile
Education and Experience
- High school diploma or GED; 4 years of experience in engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.
- OR
- 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years of experience in engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.
Core Work Activities
Supporting Management of Property Operations
- Supervises distribution of repair work orders.
- Ensures property policies are administered fairly and consistently.
- Assists in effectively planning, scheduling, and evaluating preventative maintenance programs.
- Establishes and maintains open, collaborative relationships with employees.
- Monitors timeliness and quality of completion of repair work orders.
- Supervises Engineering and related areas in absence of the Director of Engineering.
- Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical, and life safety systems.
- Ensures that regular ongoing communication occurs with employees in order to create awareness of business objectives, communicate expectations, and recognize performance.
- Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
- Selects and orders or purchases new equipment, supplies, and furnishings.
- Supervises the day-to-day operations of Engineering and related departments.
Maintaining Property Standards
- Inspect and evaluate the physical condition of facilities in order to determine the type of work required.
- Maintains accurate logs and records as required.
- Operates generators and fire pumps as necessary.
- Provides emergency response services 24/7.
- Repairs equipment (e.g., refrigeration, laundry) as necessary.
- Ensures all employees have the proper supplies, equipment, and uniforms.
Ensuring Exceptional Customer Service
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Sets a positive example for guest relations.
Conducting Human Resources Activities
- Helps train employees in safety procedures.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Communicates performance expectations in accordance with job descriptions for each position.
- Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Participates in the employee performance appraisal process, providing feedback as needed.
- Uses all available on-the-job training tools for employees.
- Solicits employee feedback.
- Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
We are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
