About the Role
The position supports the Director of Sales in creating and executing a strategic sales plan for the hotel across various segments including corporate, MICE (Meetings, Incentives, Conventions, Exhibitions), leisure, and groups. The role requires a proactive approach in identifying key accounts and developing long-term relationships with VIP clients, event organizers, and travel partners.
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Key Responsibilities
- Identify, acquire, and manage key accounts while nurturing relationships with clients.
- Personally entertain and host high-profile clients and guests to showcase the hotel’s offerings and standards of excellence.
- Collaborate with Marketing, Revenue, and Front Office teams to ensure sales strategies align with branding and guest experience goals.
- Conduct site inspections, FAM (Familiarization) trips, client events, and on-property sales meetings with professionalism and attention to detail.
- Analyze market trends, competitor activities, and customer feedback to adjust tactics and maintain a competitive edge.
- Lead, mentor, and inspire a small team of sales managers and coordinators, fostering a culture of high performance and luxury service delivery.
- Represent the hotel at local and international trade shows, exhibitions, and networking events.
- Prepare accurate sales forecasts, reports, and performance metrics as required by the Director of Sales and Executive Committee.
- Ensure that all client interactions, whether in person, via email, or over the phone, reflect the standards of elegance and excellence that define the hotel.
Requirements
- Proven experience in hotel sales and a strong understanding of the hospitality industry.
- Exceptional interpersonal and communication skills.
- Ability to lead and motivate a team while maintaining high standards of client service.
- Proficiency in analyzing market data to inform sales strategies.
- Strong organizational skills and attention to detail.
- Willingness to travel for client engagements and industry events.
Benefits
- Competitive salary and performance-based incentives.
- Opportunities for professional development and career advancement.
- Employee discounts and perks within the hotel and affiliated properties.
- A collaborative work environment focused on hospitality excellence.
