About the Role
This position involves assisting in the daily activities of the Human Resource Office, delivering HR services that meet or exceed employee needs and enable business success while ensuring compliance with all applicable laws, regulations, and operating procedures.
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Candidate Profile
Education and Experience
- High school diploma or GED.
- 5 years' experience in human resources, management operations, or a related professional area.
Core Work Activities
Assisting in Managing Recruitment and Hiring Process
- Assist in the interviewing and hiring of Human Resource team members with appropriate skills.
- Establish and maintain contact with external recruitment sources.
- Attend job fairs and document outreach efforts in accordance with HR Standard Operating Procedures.
- Network with local organizations (e.g., Hotel Association, peers) to source candidates for current or future openings.
- Monitor candidate identification and selection processes.
- Perform quality control on candidate identification/selection.
Assisting in Administering and Educating Employee Benefits
- Work with unemployment services provider to respond to unemployment claims; review provider reports for accuracy and correct errors.
- Assist with unemployment claim activity reports.
- Attend unemployment hearings and ensure proper representation, as needed.
Assisting in Managing Employee Development
- Assist with departmental orientation programs for employees to receive appropriate new hire training.
- Ensure employees are cross-trained to support successful daily operations.
- Facilitate new hire orientation programs to generate a positive first impression and emphasize the importance of guest service.
- Ensure attendance by all new hires and leadership team participation in training programs.
- Maintain departmental orientation processes to provide appropriate new hire training.
Assisting in Maintaining Employee Relations
- Assist in maintaining effective employee communication channels (e.g., develop daily communications and assist with regular property-wide meetings).
- Review progressive discipline documentation for accuracy and consistency, ensuring supportive documentation.
- Utilize an “open door” policy to acknowledge employee problems or concerns in a timely manner.
- Refer employee issues to the Department Manager for resolution or escalate to the Director of Human Resources/Multi-Property Director of Human Resources.
- Partner with Loss Prevention to conduct employee accident investigations, as necessary.
- Communicate performance expectations in accordance with job descriptions.
Assisting in Managing Legal and Compliance Practices
- Ensure employee files contain required paperwork, performance management documentation, and are maintained securely for the required length of time.
- Ensure compliance with procedures for accessing, reviewing, and auditing employee files in accordance with the Privacy Act.
- Maintain medical records in a separate, secure, and confidential medical file.
- Facilitate random, reasonable belief, and post-accident drug testing processes (in applicable properties).
- Communicate property rules and regulations via the employee handbook.
- Ensure safety and security policies are communicated to employees regularly.
- Conduct periodic claims reviews with Regional Claims office to ensure timely closure of claims and monitor reserve levels for open claims.
- Manage Workers Compensation claims to ensure appropriate employee care and manage costs.
This position promotes an equal opportunity workplace and fosters an environment that values and celebrates diverse backgrounds. The organization is committed to non-discrimination on any protected basis, including disability, veteran status, or any other protected basis by applicable law.
