About the Role
The role is based in Doha, Qatar, and is responsible for leading building operations, maintenance, safety, and security at the company campus. The incumbent will ensure that services are safe, sustainable, compliant, and customer-focused. This position supports the Chief Facilities Management Officer (CFMO) with strategy, budgets, and performance across various departments, while also enabling leadership development for potential future advancement to the CFMO role.
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Key Accountabilities:
- Lead building operations, maintenance, custodial, safety and security services, ensuring continuity and compliance with local and international regulations.
- Manage relationships with the Qatar Foundation (QF), contractors, and university stakeholders to maintain high service standards and resolve escalated issues.
- Oversee service delivery, staff and contractor performance, operational risk, emergency preparedness, and regulatory compliance.
- Support the CFMO with integrated planning, budgets, performance reporting, and improvements across the Facilities Management portfolio.
- Lead cross-functional initiatives and deputize for the CFMO within agreed authority.
Key Activities:
- Oversee planned and reactive maintenance, building systems, cleaning, security, space planning, capital works, and asset management in coordination with QF.
- Ensure effective use of helpdesk and permit-to-work systems, monitoring service levels, contractor compliance, and customer feedback.
- Maintain safety procedures, inspections, fire warden arrangements, emergency plans, drills, and corrective actions, supporting relevant QF committees.
- Act as the Chief Fire Warden during evacuation emergencies.
- Drive initiatives in sustainability, accessibility, energy efficiency, waste reduction, and technology-enabled improvements.
- Coordinate operational support for university events, IT/AV projects, and shared campus users, including collaboration with Hamad Bin Khalifa University.
- Oversee access control, CCTV, ID cards, keys, vehicle tags, and the Student Guard Programme.
- Monitor expenditure, contracts, procurement, and service performance; identify savings and support annual budgeting, forecasting, and capital priorities.
- Work with Auxiliary Services, Bookstore, and Events leads to understand their service, commercial, and financial priorities.
- Prepare performance reports and business cases; lead assigned cross-functional projects and represent the CFMO when delegated.
- Keep faculty, staff, and students informed on facility updates and building projects, managing FM content on campus web portals and providing regular operational updates.
- Manage direct reports, setting and reviewing performance objectives, and identifying training and development needs.
- Liaise with Human Resources for recruitment, hiring, onboarding, and offboarding of direct reports as necessary.
- Supervise, train, and mentor contracted staff and service providers.
- Respond to urgent requests and concerns outside of normal working hours via email, texts, and phone calls.
- Manage safety and security-related issues, coordinating procedures and communicating with relevant stakeholders.
- Provide operational support during evenings and weekends as necessary.
Knowledge and Skills:
- In-depth knowledge of hard and soft facilities services, building systems, security, safety, sustainability, and relevant Qatar/international standards.
- Strong abilities in managing budgets, contracts, procurement, risk, projects, and performance indicators.
- Strategic thinking with commercial awareness and insight into auxiliary, retail/bookstore, and events operations.
- Excellent leadership, stakeholder management, communication, problem-solving, and change management skills.
- Proficiency with Microsoft Office, Google Workspace, CAFM, and other relevant building/technical systems.
Qualifications:
- Bachelor’s degree in engineering or a related field.
- CFM/FMP (IFMA or equivalent) and NEBOSH IGC or equivalent certifications.
- Postgraduate management qualification, LEED/SFP, NFPA fire certification, and relevant professional memberships are preferred.
Experience:
- 10+ years of relevant facilities/building operations experience, preferably within higher education.
- 8+ years of experience in leading diverse teams, contractors, and complex projects.
- Experience with budgets, supplier performance, strategic planning, safety/security, and sustainability.
- Experience working across cultures and functions; exposure to commercial services, retail, or events is desirable.
- Demonstrated progression in leadership responsibility and the capacity to develop managers.
Expatriate Benefits and Relocation Support
The company offers a highly competitive expatriate benefits package, which includes:
- A monthly transportation and home leave travel allowance.
- Worldwide health insurance.
- Generous private school tuition support for accompanying children and other benefits.
Relocating to Qatar can be a significant undertaking, and comprehensive relocation support is provided, including visa processing, arranging travel, fully furnished temporary accommodation, transportation upon arrival, and campus orientation to help new employees and their families settle into life in Qatar and the company community.
