BU PGSV – Local Service Unit (LSU) Sales Manager – Qatar

About the Role:
The Local Service Unit (LSU) Sales Manager, PGSV will deliver the BU PGSV and HUB strategies at the country level, on behalf of the Service Business Unit. This role will directly report to the Local Service Unit Manager and functionally to the Hub Marketing & Sales Manager.

Collaboration is key, as the LSU Sales Manager will work closely with the Hub Sales team, the Country Local Sales Manager, the local Front-End Sales team, and market managers and sales teams across the company. The Sales Manager will oversee the dedicated Service Front End Sales team and coordinate Marketing and Sales Teams under the Country Level Service units to ensure a cohesive company Service approach. Strong relationships with the HVDC Service sales team and Grid Automation Service Sales team are essential.

An ideal candidate will have a robust background in Service Sales within an OEM, particularly in the Electrical installations/Energy sector. The Sales Manager will be responsible for implementing service sales strategies in the assigned area to meet qualitative and quantitative targets regarding life cycle management, service products, and solutions. This role also prioritizes analyzing service market potential, focusing on installed base (IB) penetration, and managing customer relationships.

Candidates should possess substantial experience in Service Sales leadership, ideally in a multi-product environment with a track record of innovation and success in a matrix organization. Effective stakeholder management and team optimization are crucial for achieving high-level customer satisfaction.

Key Responsibilities:

• Adopt, plan, and implement hub service sales strategy based on Hub BU M&S and Service GPG strategies, ensuring the delivery of targets in orders, GM%, response time, and customer satisfaction for the full-service portfolio.
• Participate in negotiations for major contracts to secure service order volume.
• Identify and pursue new business opportunities and partnerships, generating service sales leads by analyzing installed base potential.
• Establish long-term relationships with key customers by collaborating with account managers and Front-end Sales teams, ensuring customer satisfaction issues are acknowledged and addressed.
• Collaborate with internal and external stakeholders to ensure compliance with Service Level Agreements (SLAs).
• Develop pricing strategies to maximize profitability and conduct detailed market analysis for informed pricing decisions.
• Support marketing activities and events (trade shows, conferences, customer events) to promote service offerings.
• Ensure adherence to safety and integrity standards across all processes and contract management.
• Stay abreast of technological advancements and market trends to identify innovation opportunities in service offerings.

Customer Approach:

• Build and maintain long-term relationships with decision-makers, ensuring high levels of expertise in technical solutions.
• Address customer satisfaction actively through the team.

Sales Processes:

• Engage in sales activities to support team efforts.
• Provide feedback on sales developments and resource allocation to enhance service sales activities.
• Share relevant market and installed base data with the team.

Health, Safety, and Integrity:

• Monitor client financial statuses and manage risks associated with contract agreements within customer channels.
• Promote HSE and sustainability commitments to clients.

People Leadership and Development:

• Ensure the service sales team possesses adequate selling skills and is well organized.
• Coach the team in developing sales plans and negotiating effectively.

Requirements:

• Bachelor’s degree in a relevant field or equivalent experience.
• Significant and demonstrable experience in Service Sales, including Installed Base Management.
• Strong customer relationship management abilities.
• Proven understanding of company systems and products.
• Experience in the Energy sector.
• Strong analytical and strategic thinking capabilities.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced and dynamic environment.

Key Competencies:

• Leadership
• Customer Focus
• Analytical Thinking
• Communication
• Results Orientation

Accessibility and Reasonable Accommodation:
Qualified individuals with a disability may request reasonable accommodations to access the job application process. Contact information and specific accommodation details should be included in the inquiry.

Use of AI and Automated Tools in Recruitment:
The recruitment process utilizes digital tools, including AI-supported solutions for application screening, job matching, and interview scheduling, while ensuring compliance with data protection laws.

Background Screening and Security Checks:
Pre-employment background checks are conducted, including verification of employment history, education, and criminal records, in accordance with applicable laws. Additional screenings may be mandated for certain roles requiring access to sensitive information.