The Client Success Specialist V oversees customer experience throughout the customer lifecycle and is accountable for the operational success of customers using the company Health solutions and services. This role involves seeking and identifying opportunities for ongoing improvement and simplification in business operating procedures, leading to improved organizational effectiveness, optimized use of the company Health products, and realization of their value. The specialist is responsible for developing, tracking, and managing priorities and committed actions to ensure progress on identified opportunities. Furthermore, they cultivate strong partnerships with key internal and external stakeholders to achieve positive outcomes and incremental revenue growth within the assigned customer account portfolio.
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Responsibilities
- Develop long-term partnerships with our largest and most complex clients to ensure they remain successful by realizing the full value of their investment with us.
- Maintain a high level of client satisfaction by acting as a liaison between our clients and the company's internal operations.
- Identify product expansion/up-sell opportunities.
- Interface at the highest levels, both internally and with clients.
- Engage in assigned side projects designed to advance the client success organization.
- Act as a mentor to new Customer Success Managers (CSMs).
Requirements
- Bachelor’s degree or equivalent relevant work experience.
- 7+ years of related experience.
Preferred Qualifications
- Demonstrated experience in implementation or client-facing relationship experience.
- Understanding of various technical architectures and operating systems.
- Industry experience is desired.
Summary
Drive maximum adoption of the company solutions and identify/drive product expansion opportunities via high-value relationships with clients.
