About the Role
In this dynamic position, you will play a crucial role in enhancing the sales strategy of a luxury hotel and resort brand. Your focus will be on building and maintaining client relationships, understanding current accounts, and driving revenue through proactive sales efforts. This role offers an opportunity for personal and professional development while contributing to a team dedicated to authentic hospitality.
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Key Duties and Responsibilities
Please note that this is not an exhaustive list of everything that needs to be done. Employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
Sales
- Understand the relative importance and priority of the current account base to direct personal efforts accordingly.
- Support the development of new client contacts and maintain detailed records of potential revenues from these accounts.
- Achieve all personal financial and non-financial objectives, collaborating with department leadership to ensure these objectives are met.
- Take responsibility for personal professional development, focusing on financial literacy, negotiation skills, and strong face-to-face selling skills to become a future Sales Leader.
- Maintain accurate management status reporting on business results and associated action planning.
- Practice effective cost control and adhere to internal procedures for expenditure approval.
- Actively participate in client familiarization trips, site inspections, sales trips, and roadshows as required to meet hotel sales targets.
- Liaise effectively with all operational colleagues, particularly Front Office, Reservations, and Events teams, to ensure accurate delivery of our promise.
- Drive opportunities to upsell and cross-sell products.
- Maintain full working knowledge of IT support tools used in sales, including sales-specific software, property PMS, and the Microsoft Office toolset.
- Ensure all paperwork associated with the department's work is processed quickly and efficiently, including letters, emails, contracts, and reports.
- Assist in establishing and maintaining client databases, utilizing those databases in promotions and marketing campaigns.
- Provide all assistance to guests and clients in a proactive, professional, and friendly manner.
