About the Role
As a key player in the hospitality industry, you will embody the spirit, driven by a passion for genuine warmth and hospitality. You will be tasked with enhancing our sales strategies, gaining insights into competitor offerings, and maintaining an up-to-date knowledge of industry trends. Your goal is to effectively position the brand within the marketplace, focusing on personal account management and strategic sales activities.
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Responsibilities
- Ensure a thorough understanding of the business strategy and positioning of the brand and effectively communicate this to the market.
- Maintain personal up-to-date knowledge on all products and services, alongside products, services, rates, and developments of key competitors.
- Manage your own accounts, secondary to DOSM Key accounts from various segments.
- Conduct a minimum of 60 sales calls per month, along with 10 client entertainments and site inspections.
- Record all activities in the Sales Force Automation (SFA) or Sales & Catering (S&C) systems.
- Approach personal sales activities strategically, focusing on the current account base and directing MICE sales efforts accordingly.
- Review actual production against the potential for each account and discuss suggestions for improvement with department leadership.
- Proactively establish new client contacts, developing comprehensive information on potential revenues from these accounts.
- Achieve personal financial and non-financial performance objectives, collaborating with department leadership to ensure these objectives are met.
- Take responsibility for personal professional development, ensuring necessary financial literacy, negotiation, and face-to-face selling skills are acquired.
- Maintain accurate management status reports on business results alongside action planning.
- Practice effective cost control and adhere to internal expenditure approval procedures.
- Actively participate in client familiarization trips, site inspections, MICE sales trips, and roadshows as necessary to meet hotel MICE sales targets.
- Communicate effectively with all operational colleagues to provide necessary support and information for the accurate delivery of our promises.
- Drive opportunities to upsell and cross-sell products.
- Maintain a full working knowledge of the IT tools used in sales, including sales-specific software, property PMS, and Microsoft Office applications.
- Ensure all administration tasks are processed quickly and efficiently.
Benefits
- Opportunity to work in a global luxury hotel and resort brand.
- Exposure to a dynamic work environment and career development opportunities.
- Engage with clients and brands that define luxury hospitality across the globe.
- Participate in familiarization trips to promote brand visibility and growth.
