Hypemasters is a fast-growing game development company behind World War Armies and other upcoming titles. We're building strategy games that combine depth, innovation, and community-driven gameplay. Our players are at the core of everything we do, and we're looking for someone who shares that belief.
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We're looking for a Community & Support Manager who is passionate about providing exceptional service, understands what motivates players, knows how to engage them authentically, and can turn player feedback into meaningful action. This role involves hands-on community interaction, player support management, and creative communication. Responsibilities include managing support channels, nurturing our Discord and social presence, planning community initiatives, and creating in-game video updates to keep players excited about upcoming releases.
Your Mission:
- Serve as the bridge between Hypemasters and our players across Discord, social media, and in-game support channels, ensuring transparent, authentic, and player-first communication.
- Oversee all support interactions via email, app stores, and community channels, ensuring quick, accurate, and empathetic responses.
- Develop engagement campaigns, in-game and out-of-game activities, and Discord events to drive growth and retention.
- Record gameplay-based video and text updates for new releases, events, and balance changes.
- Manage initiatives like the Creator Program, VIP Support, and other community-driven systems that reward long-term players.
- Explore automation opportunities to enhance player support efficiency and personalization.
- Track community sentiment, support KPIs, and engagement trends to inform studio strategy.
Key Responsibilities:
- Oversee player support across all channels (email, app stores, Discord & social media).
- Respond to and analyze App Store & Google Play reviews daily.
- Manage and grow our player community.
- Record and publish short in-game update videos & create posts for new releases.
- Plan and execute community activities and content campaigns.
- Build and maintain relationships with creators and community leaders.
- Monitor and report on community health, sentiment, and engagement metrics.
- Collaborate with internal teams to ensure the community perspective is represented.
What We’re Looking For:
- Experience in community management, player support, or communications (gaming industry preferred).
- Excellent written and spoken English; additional languages are a plus.
- Deep passion for player communities — you speak their language.
- Comfortable recording in-game footage to communicate updates (no camera required).
- Strong organizational and analytical skills — understanding that great community management is part art, part data.
- Self-driven, organized, and proactive — you don’t wait for direction to make improvements.
- Basic understanding of AI automation tools and curiosity to experiment.
- Experience managing or growing communities on Discord is a plus.
- Familiarity with customer support tools (e.g., Jira) and app store review platforms is a plus.
