Consultant - Bid Management

About the Role
In this position, you will manage the end-to-end bid management lifecycle, from qualification to submission. This role is critical in supporting the bid/no-bid decision process and preparing high-quality technical and commercial proposals for a variety of IT Managed Services. You will ensure all proposals and contracts are clear, compliant, and persuasive, effectively articulating service offerings to potential customers.

Key Responsibilities

• Manage the end-to-end bid management lifecycle: qualification, bid planning, response structuring, content development, reviews, and submission.
• Support the bid/no-bid decision process by preparing structured tender summaries highlighting:
  • Key requirements and evaluation criteria
  • Competitive advantages and differentiators
  • Risks and mitigations
  • Assumptions and dependencies
  • Scope of Work (SoW) alignment
  • Pricing and payment terms
  • Compliance and red flags
• Prepare technical and commercial proposals for IT Managed Services: Service Desk, Cloud, Infrastructure, SOC/NOC, Security, Application Managed Services.
• Write proposals and technical documentation in both Arabic and English, ensuring clarity, compliance, and persuasiveness.
• Develop comprehensive bid content: SoW, solution descriptions, service delivery models, transition plans, assumptions/constraints, SLA definitions, commercials, team profiles, references, success stories.
• Ensure that all proposals and contracts clearly define Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and penalties/rewards models.
• Define, package, and articulate Managed Services offerings into clear sales-ready and customer-ready documents.
• Develop proposals for Master Framework Agreements (MFA) in the context of Managed Services, including modular pricing, scalable service catalogs, and flexible engagement models.
• Produce professional diagrams and visual content to represent technical architectures, service models, processes, and delivery approaches.
• Design and deliver both technical presentations and sales pitch decks tailored for different audiences (executives, business stakeholders, technical teams).
• Lead presales efforts by preparing solution presentations, conducting requirements gathering workshops, and supporting solutioning teams.
• Collaborate with delivery, operations, finance, and legal teams to ensure compliance and alignment with capabilities.
• Conduct bid reviews, create bid briefs, and manage workshare agreements with internal stakeholders and partners.
• Develop and maintain sales collaterals, proposal templates, and reusable bid content to accelerate the proposal process.
• Implement quality assurance processes to review proposals, ensuring consistency, accuracy, and compliance.
• Drive continuous improvement in the bid management process, incorporating lessons learned and best practices.
• Stay updated on Managed Services market trends and competitor offerings to strengthen proposal positioning.

Qualifications

• Minimum 8–10 years of overall IT/Technology experience, with at least 4 years dedicated to bid management in Managed Services (Service Desk, ITSM, Cloud/Infrastructure, SOC/NOC, Application Services, IT Outsourcing).
• Experience with Tier-1 and Tier-2 IT service providers is nice to have.
• Strong understanding of Managed Services delivery models: Service Desk, ITSM, SOC/NOC, Cloud & Infrastructure, Application Managed Services, and IT Outsourcing.
• Proven record of preparing proposals, commercial models, service transition plans, SLA-based operating models, and packaging service offerings in the context of Managed Services.
• Demonstrated experience in reviewing, negotiating, and writing SLA requirements in contracts and RFP responses.
• Prior involvement in developing and submitting proposals for Master Framework Agreements (MFA) is highly desired.
• Familiarity with IT governance and frameworks such as ITIL, COBIT, ISO 20000, ISO 27001, and cloud adoption frameworks.

Education and Training Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.