CRM Functional Consultant | Sales & Services

About the Job
During your tenure as a CRM Functional Consultant in Sales & Services, you will demonstrate and develop your capabilities in the following areas:

• Collaborate with business stakeholders to understand business objectives and gather detailed requirements for CRM solutions.
• Responsible for acting as a bridge between the business and technical stakeholders.
• Translate business requirements into effective and scalable processes. Recommend best practices and functionalities to meet business objectives.
• Prepare business requirement documents, lead sign-off from business, write user stories, and acceptance criteria, and perform demos.
• Conduct user training sessions and create user documentation to ensure smooth adoption of the application. Provide ongoing support and address user inquiries to maximize system utilization.
• Recommend relevant reports and dashboard capabilities to extract meaningful insights from data to help stakeholders make informed decisions.
• Collaborate with the development team to oversee integrations with other systems and ensure the integrity and reliability of the solutions.
• Propose and implement enhancements to existing systems to optimize performance and user experience.

Requirements

• Bachelor's degree in Computer Science, Software, or a related field.
• 2-5 years of experience in a functional role with CRM tools like Salesforce, Microsoft Dynamics, Oracle CX, or others.
• Experience engaging with clients, gathering detailed business requirements, and driving discussions.
• Strong communication and interpersonal skills to collaborate effectively with stakeholders at all levels.
• Proficient in translating business requirements into process flows and user stories with comprehensive acceptance criteria.
• Ability to analyze and recommend data flow best practices knowledge.
• CRM certifications will be a preference.

Location
Amman - JDC, Doha