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Customer Program Manager

Unlock employer Doha, Qatar Posted: 03 Nov 2025

Financial

  • Estimate: $90k - $130k*
  • Zero income tax location

Accessibility

  • Apply from abroad
  • Relocation Support
  • Visa Provided

Requirements

  • Experience: Senior
  • English: Professional

Position

As the Customer Program Manager for Qatar Airways, you will play a pivotal role in managing one of the company's largest active widebody contracts on GE90-100 & GP7200 Fleet, as well as supporting GE9x EIS readiness until regional CPM for GE9x is positioned. This position demands accountability for functional, business, and company-wide objectives, with a focus on the administration and management of pre- and post-customized services agreements.

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Roles and Responsibilities

  • Responsible for the profitability and customer satisfaction for Qatar GE90 and GP contracts
  • Provide overall leadership for the execution for Qatar GE90 and GP contracts
  • Assist in sales campaigns for new contracts and proposals
  • Assure timely resolution of customer issues, commercial issues and customer satisfaction
  • Cross functional services team leadership managing company operational targets and Qatar fleet stability
  • Function as liaison between internal organizations and Qatar on services
  • Possesses specialized knowledge within the function and plays a key role in shaping strategy for the area of responsibility, including resource management and policy development
  • Analyzes internal and external business challenges, leveraging insights to recommend best practices that enhance products, processes, and services
  • Exercises sound judgment to address complex tasks and challenges across operations, product management, manufacturing, technology, and engineering

Requirements

  • This role requires significant experience in the Services & Customer Contract Management. Knowledge level is comparable to a Master's degree from an accredited university or college (or a high school diploma with relevant experience)
  • Resiliency in Conflict resolution
  • Extensive experience in the company in the areas of engineering, services, customer support, or shop operation management
  • Strong oral and written communication skills in English

Desired Characteristics

  • Humble: respectful, receptive & agile
  • Transparent: shares critical information, speaks with candor, contributes constructively
  • Focused: quick learner, strategically prioritizes work, committed
  • Leadership ability: strong communicator, decision-maker, collaborative
  • Problem solver: analytical-minded, challenges existing processes, critical thinker

Work Conditions
Relocation Assistance Provided: Yes

Location: Qatar

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