About
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services. As a Customer Success Account Manager (CSAM), you will be the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms.
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Location
Doha, Ad Dawḥah, Qatar
Work Conditions
Fully on-site
Responsibilities
- Support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery.
- Listen to customer conversations to align objectives with the current Microsoft portfolio of work in the customer account.
- Support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders.
- Track adoption and usage of Microsoft products and services, identifying areas for improvement and taking action to drive usage.
Qualifications
Required Qualifications
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR
- Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years of relevant experience OR
- Equivalent experience
Preferred Qualifications
- 5+ years of relevant work experience within the customer industry.
- Microsoft or competitor equivalent certification in relevant technologies (e.g., Azure, 365).
- ITIL Foundation certification or equivalent service management certification.
- Project Management Institute (PMI) or equivalent Project Management certification.
Benefits
- Industry leading healthcare
- Educational resources
- Discounts on products and services
- Generous time away
- Maternity and paternity leave
- Opportunities to network and connect
